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Technical Support Specialist
UsercentricsTechnical Support Specialist providing B2B support to diverse customers in Buenos Aires. Working with a hybrid model and solving technical challenges for businesses.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer-facing skills with a focus on understanding and resolving customer challenges. Proficient in HTML, JavaScript, and CSS, with the ability to communicate technical topics clearly and effectively.
Highest-signal resume keywords
Customer-Facing ExperienceHTML ProficiencyJavaScript ProficiencyCSS ProficiencyFluent English Communication
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
HTMLJavaScriptCSSDebuggingTechnical TroubleshootingResearch SkillsProblem-Solving
Soft Skills
Organizational SkillsCuriosityResourcefulness
Tools & Technologies
Chrome DevToolsGoogle Tag ManagerAdobeMatomoDudaShopifyWordPressMagento
Tech Stack
Tools & technologiesJavaScriptMagentoWordPress
About the role
Key responsibilities & impact- Work directly with customers to understand their challenges and guide them to a resolution.
- Manage support tickets end-to-end: qualify the issue, investigate, and provide a clear solution.
- Research, diagnose, and troubleshoot technical issues of varying complexity.
- Partner with colleagues on trickier problems, sharing knowledge in both directions.
- Write clear, easy-to-follow guides that help customers (and teammates) solve issues independently.
- Share what you learn from customers with Product Management to help shape the roadmap.
- Suggest improvements to our tools, processes, and approach — your feedback is genuinely used.
Requirements
What you’ll need- Experience in a customer-facing role and a genuine interest in understanding customer needs.
- Working knowledge of HTML, JavaScript, and CSS, and comfort debugging with Chrome DevTools.
- Strong organizational skills and the ability to manage your own time in a hybrid or remote setup.
- Curiosity and resourcefulness — comfortable finding answers independently when you hit something new.
- Fluency both written and spoken communication in English, with the ability to explain technical topics simply.
- Familiarity with tag management platforms such as Google Tag Manager, Adobe, or Matomo.
- Exposure to CMS platforms like Duda, Shopify, WordPress, or Magento.
Benefits
Comp & perks- Join a fast-growing, international team that builds its success together, across backgrounds and disciplines.
- A culture where people from every department get involved in cross-functional projects and initiatives.
- Flexible working hours, hybrid work, and workcation options, in line with company policy — so you can work in the way that suits your life.
- Regular team events, both on-site across our offices (Munich, Copenhagen, Odense, Lisbon, Prague) and online, designed so remote colleagues feel just as included.
- A personal development budget and job-related language courses, plus additional benefits depending on your location.
- Usercentrics is an equal opportunity employer. We welcome applicants of any age, race, ethnicity, national origin, colour, religion, sex, sexual orientation, gender identity or expression, disability status, neurodivergence, veteran status, marital or family status, or any other characteristic protected by law. We hire based on merit, qualifications, and business need, and we're committed to building a team that reflects a genuinely diverse range of backgrounds and perspectives.