USCIS

Senior Marketing Manager, Content Operations

USCIS

full-time

Posted on:

Location Type: Hybrid

Location: Chicago • Illinois • New York • United States

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Salary

💰 $94,556 - $160,733 per year

Job Level

Senior

About the role

  • Build and lead the global content operations function, setting the standards, processes, and systems that enable consistent and scalable content delivery.
  • Identify and implement AI‑powered tools and workflows that improve content planning, creation, editing, tagging, governance, quality control, and optimization.
  • Establish and manage global content calendars, production workflows, intake processes, prioritization frameworks, and resource models.
  • Collaborate closely with Marketing Operations, Web & Digital Strategy, Creative Services, Research Amplification, and the Business Unit Marketing teams to streamline cross‑team collaboration and eliminate friction in the content lifecycle.
  • In partnership with the Audience Engagement Editor, develop and maintain governance frameworks, metadata standards, taxonomy, tagging models, and editorial guidelines.
  • Enhance CMS utilization and workflow automation; evaluate and implement modern content technologies, including AI‑assisted production tools, workflow systems, and knowledge management solutions.
  • Partner with Marketing Intelligence to embed performance insights into continuous improvement loops and operational dashboards.
  • Build operational reporting that provides visibility into pipeline health, production velocity, content quality, and stakeholder satisfaction.
  • Lead change‑management efforts to drive adoption of new systems, processes, and AI‑enabled workflows across global teams.
  • Manage a small team and/or external partners; oversee budgets related to content systems and workflow management.

Requirements

  • 5–10+ years of experience in content or marketing operations, content strategy, digital transformation, business process management, or related fields.
  • Demonstrated experience designing or scaling content operations within a global or complex organization.
  • Proven fluency with AI‑enabled content workflows, including experience evaluating, piloting, or operationalizing AI tools that improve content quality, efficiency, or governance.
  • Solid understanding of the digital content lifecycle, CMS platforms, workflow management systems, and editorial processes.
  • Experience building governance frameworks, metadata structures, and taxonomy systems.
  • Excellent project‑management and organizational skills, with the ability to manage multiple priorities and stakeholders.
  • Strong communication and influencing skills; adept at driving alignment and change across cross‑functional teams.
  • Data‑driven mindset; comfortable translating insights into operational recommendations and workflow improvements.
  • Prior experience in B2B marketing, financial services, or research‑driven environments is a plus.
  • Certifications in Agile or Project Management also a plus.
  • Ability to work onsite 4+ days/week Chicago or NYC.
Benefits
  • 100% 401k match up to 6% of salary
  • Stock Ownership Potential
  • Company provided life insurance - 1x salary + commission
  • Comprehensive health benefits (medical/dental/vision) including potential premium discounts and company-provided HSA contributions (up to $500-$2,000 annually) for specific plans and coverages
  • Additional medical Wellness Incentives - up to $300-$600 annual
  • Company-provided long- and short-term disability insurance
  • Trust-Based Time Off
  • 6-week Paid Sabbatical Program
  • 6-Week Paid Family Caregiving Leave
  • Competitive 8-24 Week Paid Parental Leave
  • Adoption Assistance
  • Leadership Coaching & Formal Mentorship Opportunities
  • Annual Flex Stipend - $1000 annually to cover personal education & well-being expenses
  • Tuition Reimbursement
  • Charitable Matching Gifts program
  • Dollars for Doers volunteer program
  • Paid volunteering days
  • 15+ Employee Resource & Affinity Groups
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
content operationscontent strategydigital transformationbusiness process managementAI-enabled content workflowsgovernance frameworksmetadata structurestaxonomy systemsworkflow management systemsproject management
Soft Skills
project managementorganizational skillscommunication skillsinfluencing skillsalignmentchange managementdata-driven mindsetstakeholder managementcollaborationprioritization
Certifications
Agile certificationProject Management certification