USAN, Inc.

Technical Writer

USAN, Inc.

full-time

Posted on:

Location Type: Hybrid

Location: Norcross • United States

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About the role

  • Capture business, functional and technical requirements form customers and internal Business Analysts
  • Develop and maintain a library of technical documentation, specifications, and operations guides
  • Creating Visio and Microsoft Word documents of business requirements, process flows, and automated call flows
  • Translates technical information into clear, readable documents to be used by technical and non-technical personnel
  • Proofreads and performs difficult and/or complex writing and editorial functions, including formatting and style sheet verification, copy editing, rewriting, revising, writing, proofreading, and production planning.
  • Ensures consistency, clarity, and quality in and across all types of documentation
  • Reviews content of technical documentation for quality

Requirements

  • Bachelor’s degree (English, Technical Communication preferred)
  • 5+ Years’ experience in technical writing and editing
  • Attention to detail with excellent oral and written communication skills
  • 5+ years’ experience Microsoft Visio (or LucidChart), Microsoft Word, Microsoft Excel
  • Ability to manage multiple projects that are relatively complex in scope and demonstrate effective time-management skills to comply with project deadlines
  • Experience in documentation of complex systems, preferably computer technology, IVR and/or contact center technology-related
  • Ability to recommend formats responsive to technical and customer requirements
  • Exhibits strong interpersonal skills
  • Exhibits a strong understanding of processes, format, style and tools
  • Exhibits superior knowledge of grammar, spelling, and punctuation
Benefits
  • Competitive compensation program
  • Outstanding benefits package (including medical, dental, vision and life insurance)
  • 401(k) plan
  • Excellent holiday/vacation plans
  • Employee Referral Bonus Program
  • Annual performance-based bonus
  • Ongoing training opportunities
  • Visible, exciting work supporting the sales of cutting edge technology and workflow solutions
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
technical writingeditingdocumentationcopy editingproofreadingformattingstyle sheet verificationproject managementprocess flowsautomated call flows
Soft Skills
attention to detailoral communicationwritten communicationtime-managementinterpersonal skillsclarityconsistencyorganizational skillsproblem-solvingadaptability
Certifications
Bachelor’s degree in EnglishBachelor’s degree in Technical Communication