USAN, Inc.

Project Manager

• Performs initial review of new project requirements and identifies project components
• Gathers project assessments from various internal teams in order to prepare customer Quotes
• Schedules development tasks and generates project timelines
• Manages all aspects of the development cycle including technical design, development and quality assurance
• Manages all aspects of the User Testing cycle including issue documentation, tracking and resolution
• Coordinates production implementation scheduling, processing and handoff
• Interfaces directly with customers to clarify requirements, articulate project needs, and maintain the overall health of accounts

Technical Writer

• Capture business, functional and technical requirements form customers and internal Business Analysts
• Develop and maintain a library of technical documentation, specifications, and operations guides
• Creating Visio and Microsoft Word documents of business requirements, process flows, and automated call flows
• Translates technical information into clear, readable documents to be used by technical and non-technical personnel
• Proofreads and performs difficult and/or complex writing and editorial functions, including formatting and style sheet verification, copy editing, rewriting, revising, writing, proofreading, and production planning.
• Ensures consistency, clarity, and quality in and across all types of documentation
• Reviews content of technical documentation for quality

Software Engineer

• Translate customer requirements into technical requirements
• Collaborate internally in the SDLC with USAN project managers, business analysts, technical consultants, and Operations counterparts
• Develop, test, and maintain solutions for Amazon Connect and related services
• Perform problem resolution for existing solutions
• Make informed design and configuration decisions
• Stay current on upcoming Amazon Connect enhancements, features, and latest contact center trends

Application Developer

Full-stack Engineer

• Develop and maintain code across the full technology stack
• Debug issues and implement solutions to complex problems
• Collaborate with cross-functional teams to design and implement new features
• Write clean, efficient, and well-documented code
• Participate in code reviews and provide constructive feedback
• Learn new technologies and apply them to current projects
• Assist in troubleshooting production issues

Project Manager

Technical Writer

Application Developer

Entry Level Software Engineer