USAN, Inc.

Solutions Engineer

• Heavily involved in the pre-sales process for a variety of cutting-edge technology projects primarily with Amazon Connect, and related services such as Lex and other AI services
• Responsible for demonstrating and creating value for USAN CXaaS portfolio of solutions
• Building technical credibility in compelling demonstrations, and creating accurate and competitive proposals for CXE transformation projects
• Evangelize USAN’s portfolio of contact center customer engagement solutions and professional services
• Work directly with customers to understand their needs, map those needs to solutions, accelerate their projects and recommend best-practice architectures
• Create compelling demos and deliver to customers and prospects
• Demonstrate AWS and USAN products/assets within the Amazon eco-system
• Lead discovery sessions, presentations, and workshops with prospects and customers
• Gather requirements for mid and large-scale Contact Center as a Service (CCaaS) transformation projects
• Create and modify Proposals and create responses to RFP’s working alongside the USAN customer success team
• Educate customers of all sizes on the value proposition across the AWS and USAN suite of services and participate in deep architectural discussions
• Own the technical relationship with the customer and operate as their trusted advisor
• Create and capture best practices, technical content and new reference architectures
• Help maintain and update lead management, pipeline & forecasting in HubSpot
• Be liaison between the sales and the technical team to improve efficiency in customer sales responses and product improvements
• Provide customer feedback and solutions to product management to continue to advance our portfolio of CXaaS solutions

CCaaS Solutions Architect