USAN, Inc.

Sales Engineer

• Work directly with customers to understand their needs, map those needs to solutions, accelerate their projects and recommend best-practice architectures in line with their long-term business outcomes.
• Create compelling demos and deliver to customers and prospects, showcasing the power of USAN’s SaaS offering across a variety of industry use cases.
• Demonstrating AWS and USAN products/assets within the Amazon eco-system, highlighting and emphasizing USAN’s value.
• Lead discovery sessions, presentations, and workshops with prospects and customers.
• Gather requirements for mid and large-scale Contact Center as a Service (CCaaS) transformation projects.
• Demonstrate the value of USAN as a CXaaS consulting partner.
• Create and modify Proposals and create responses to RFP’s working alongside the USAN customer success team.
• Educate customers of all sizes on the value proposition across the AWS and USAN suite of services and participate in deep architectural discussions to ensure solutions are designed for successful deployment in the cloud.
• Own the technical relationship with the customer and operate as their trusted advisor, the best interests of the customer will shape the guidance you provide.
• Create and capture best practices, technical content and new reference architectures (e.g. white papers, code samples, blog posts).
• Help maintain and update lead management, pipeline & forecasting in HubSpot.
• Be liaison between the sales and the technical team to improve efficiency in customer sales responses and product improvements.
• Provide customer feedback and solutions to product management to continue to advance our portfolio of CXaaS solutions.

Sales Engineer – Amazon Connect

Full-stack Engineer

• Join our core Software Development team to expand and enhance our custom reports product
• Work on a small team in a highly collaborative way to design, develop, test, tune, implement, and support database objects and associated scripts
• Create new complex and high-volume functionality
• Maintain existing large data sets and optimize high-volume queries
• Responsible for the creation, optimization, and maintenance of the daily reporting functionality

Software Engineer – Recent Graduate

Solutions Engineer

• Heavily involved in the pre-sales process for a variety of cutting-edge technology projects primarily with Amazon Connect, and related services such as Lex and other AI services
• Responsible for demonstrating and creating value for USAN CXaaS portfolio of solutions
• Building technical credibility in compelling demonstrations, and creating accurate and competitive proposals for CXE transformation projects
• Evangelize USAN’s portfolio of contact center customer engagement solutions and professional services
• Work directly with customers to understand their needs, map those needs to solutions, accelerate their projects and recommend best-practice architectures
• Create compelling demos and deliver to customers and prospects
• Demonstrate AWS and USAN products/assets within the Amazon eco-system
• Lead discovery sessions, presentations, and workshops with prospects and customers
• Gather requirements for mid and large-scale Contact Center as a Service (CCaaS) transformation projects
• Create and modify Proposals and create responses to RFP’s working alongside the USAN customer success team
• Educate customers of all sizes on the value proposition across the AWS and USAN suite of services and participate in deep architectural discussions
• Own the technical relationship with the customer and operate as their trusted advisor
• Create and capture best practices, technical content and new reference architectures
• Help maintain and update lead management, pipeline & forecasting in HubSpot
• Be liaison between the sales and the technical team to improve efficiency in customer sales responses and product improvements
• Provide customer feedback and solutions to product management to continue to advance our portfolio of CXaaS solutions

Sales Engineer – Amazon Connect

Software Engineer – Recent Graduate

CCaaS Solutions Architect