Amazon Connect Engineer

USAN, Inc.

Amazon Connect Engineer responsible for designing, configuring, and implementing call center solutions for enterprise clients. Collaborating with teams to create innovative integrations and solutions.

Posted 6/17/2026full-timeNorcross • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

CloudSDLCSQL

About the role

Key responsibilities & impact

Collaborate externally with customer business and technical leads to understand ongoing and upcoming business challenges/opportunities
Translate customer requirements into technical requirements
Collaborate internally in the SDLC with USAN project managers, business analysts, technical consultants, and Operations counterparts
Perform problem resolution for existing solutions
Make informed design and configuration decisions
Stay current on upcoming Amazon Connect enhancements, features, and latest contact center trends

Requirements

What you’ll need

3+ years of experience designing and configuring cloud and/or premise-based (ACD) Automatic Call Distribution / Contact Center solutions
Excellent analytical and problem-solving skills
General knowledge of professional software development practices & best practices for the full software development life cycle
Team oriented and self-motivated
The ability to communicate ideas effectively, to listen to others’ ideas, and to collaborate to arrive at great solutions
Bachelor’s degree in Business or IT-related fields (preferred)
3+ years of experience in Amazon Connect (contact flows, console feature provisioning, configuration management, reporting, etc.) (preferred)
Experience in Amazon Quicksight, Contact Lens, Wisdom, etc. (preferred)
General working knowledge of SQL database concepts (preferred)

Benefits

Comp & perks

Competitive compensation program
Outstanding benefits package (including medical, dental, vision and life insurance)
401(k) plan
Excellent holiday/vacation plans
Employee Referral Bonus Program
Annual performance-based bonus
Ongoing training opportunities

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Automatic Call DistributionContact Center solutionsAmazon ConnectSQL database conceptsconfiguration managementcontact flowsreportingAmazon QuicksightContact LensWisdom

Soft Skills

analytical skillsproblem-solving skillsteam orientedself-motivatedeffective communicationcollaboration