USAble Life

Call Center Customer Service Professional

USAble Life

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $40,000 - $45,000 per year

About the role

  • Demonstrate in both word and action a high quality of care, service, and accountability
  • Answer a high volume of calls related to complex and sensitive insurance benefits and claims issues
  • Communicate professionally and empathetically to make it easy for members and employers to understand and access their Life, Disability and Essential Care and Recovery insurance
  • Review and proficiently explain coverage provisions, claims statuses, and claims decisions
  • Navigate multiple computer systems as sources of customer information to answer inquiries, troubleshoot claims, and investigate payment discrepancies
  • Maintain well written notes on all service interactions in a Customer Management Systems (Salesforce) so that the customer and team members can quickly and accurately understand and follow up if necessary
  • Manage all self-reporting related to productivity as required

Requirements

  • High school diploma or GED
  • 3 years working in a professional, customer facing role either on the phone or in person
  • Experience working in a high volume call center environment is required
  • Outstanding communication skills with the ability to express verbal and written information clearly and professionally
  • Ability to maintain reliable high‑speed internet service with sufficient bandwidth to perform all job duties, including participating in video calls
  • Ability to maintain a dedicated, distraction‑free workspace and ensure the secure, compliant use of confidential information and company equipment
  • Ability to maintain punctual and regular attendance is a minimum expectation
  • Strong critical thinking and complex problem-solving skills
  • Knowledge of MS Office including Word, Excel, and Outlook
  • Understand the sensitivity of customer data and demonstrate the ability to protect both customer and business information
  • Experience working in Life, Health, or Supplemental Insurance is preferred
  • Bilingual in English and Spanish is a plus
Benefits
  • Outstanding and affordable benefits package including Medical, Dental, Vision, and company HSA contribution in 31 days or less
  • 401(k) with up to a 6% match that is fully vested from day one
  • PTO provided on date of start plus 11 paid holidays
  • Yearly performance bonus potential of $2,700
  • Remote opportunity with company-provided equipment
  • Paid 6 week training
  • Career advancement opportunities
  • Tuition Reimbursement
  • Wellness Program
  • Employee Resource Groups
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Customer Management SystemsSalesforceMS OfficeWordExcelOutlookclaims processinginsurance benefitsproblem-solvingdata protection
Soft Skills
communicationempathycritical thinkingaccountabilityprofessionalismcustomer serviceattention to detailpunctualityreliabilitydistraction-free workspace
Certifications
high school diplomaGED