USAA

Lead Business Process Owner – Casualty Claims Litigations

USAA

full-time

Posted on:

Location Type: Hybrid

Location: San Antonio • Colorado • Texas • United States

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Salary

💰 $114,080 - $205,340 per year

Job Level

Senior

About the role

  • Develops business process deliverable program plans that align customer, business deliverable and enterprise strategy
  • Ensures alignment with customer and appropriate roadmap(s)
  • Applies and maintains expert knowledge of business and manages ongoing alignment and development of business deliverable processes and capabilities with business needs to materially change and improve business performance
  • Serves as strategic advisor bringing diverse perspective to leverage multiple ways of thinking while developing end-user focused process solution
  • Guides and influences process re-engineering and technology implementation to enable process redesign and innovation
  • Leads the overall management of process performance by developing control limits, monitoring key performance indicators and informing stakeholders of any deficiencies, improvements, operational risks issues, etc.
  • Identifies, owns, executes, enhances, and aligns controls to mitigate operational and compliance risks as it pertains to owned processes
  • Collects and consolidates demand and identifies opportunities by business portfolio, vertically within the business unit and/or horizontally across the enterprise
  • Reviews, advises, and develops communication plans for customers and internal stakeholders and ensures communications are in alignment with overall strategy
  • Ensures alignment between internal stakeholders and customers across all business process projects and services using proactive communication and engagement strategies
  • Utilizes data and analytics to deliver insight into customer and business process performance
  • Stays current with emerging technologies and evaluates business processes to lead continuous process improvement efforts
  • Lead solution development including business case / benefits substantiation and drive business requirements for process improvement initiatives
  • Provides mentorship and guidance support for team and applicable business partners
  • Plans and designs business processes and make recommendations and changes in order to improve and support business systems and activities and/or to deliver greater effectiveness and efficiency
  • Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures

Requirements

  • Bachelor’s degree; OR 4 years of related experience may be substituted in lieu of degree
  • 8 years business process execution/knowledge/experience
  • consulting, and/or process engineering/optimization
  • Experience in successfully applying quality management, process improvement, and problem-solving tools and methodologies
  • Experience in implementing and sustaining change/improvements (change champion)
  • Extensive hands on experience with Process Mapping and Modeling and creating and validating process documentation
  • Extensive experience in the application of process management standards and policies
  • comprehensive knowledge of applicable regulations and risk management practices
  • Demonstrated experience with Lean, Business Process Management, or similar methodology
  • Demonstrated experience with utilizing various systems to collect and analyze data
Benefits
  • comprehensive medical, dental and vision plans
  • 401(k)
  • pension
  • life insurance
  • parental benefits
  • adoption assistance
  • paid time off program with paid holidays plus 16 paid volunteer hours
  • various wellness programs
  • career path planning and continuing education
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
business process executionprocess engineeringprocess optimizationquality managementprocess improvementproblem-solving toolsprocess mappingprocess modelingprocess documentationdata analysis
Soft Skills
strategic advisormentorshipcommunicationstakeholder engagementproactive communicationleadershipinfluencecollaborationchange managementcontinuous improvement