Business Process Owner Lead – IP Experience Management
USAA
full-time
Posted on:
Location Type: Hybrid
Location: San Antonio • Arizona • Colorado • United States
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Salary
💰 $114,080 - $218,030 per year
Job Level
About the role
- Develops business process deliverable program plans that align customer, business deliverable and enterprise strategy
- Ensures alignment with customer and appropriate roadmap(s)
- Applies and maintains expert knowledge of the business and manages ongoing alignment and development of business deliverable processes and capabilities with business needs
- Serves as strategic advisor legitimizing diverse perspective to leverage multiple ways of thinking while developing end-user focused process solutions
- Guides and influences process re-engineering and technology implementation to enable process redesign and innovation
- Leads overall management of process performance by developing control limits, monitoring key performance indicators and informing stakeholders of any deficiencies
- Identifies, owns, executes, enhances, and aligns controls to mitigate operational and compliance risks
- Collects and consolidates demand and identifies opportunities by business portfolio
- Reviews, advises, and develops communication plans for customers and internal stakeholders
Requirements
- Bachelor’s degree; OR 4 years of related experience may be substituted in lieu of degree
- 8 years business process execution/knowledge/experience, consulting, and/or process engineering/optimization
- Experience in successfully applying quality management, process improvement, and problem-solving tools and methodologies
- Experience in implementing and sustaining change/improvements (change champion)
- Extensive hands-on experience with Process Mapping and Modeling and creating and validating process documentation
- Extensive experience in the application of process management standards and policies, and comprehensive knowledge of applicable regulations and risk management practices
- Demonstrated experience with Lean, Business Process Management, or similar methodology
- Demonstrated experience with utilizing various systems to collect and analyze data
Benefits
- comprehensive medical, dental and vision plans
- 401(k)
- pension
- life insurance
- parental benefits
- adoption assistance
- paid time off program with paid holidays plus 16 paid volunteer hours
- various wellness programs
- career path planning and continuing education assistance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
business process executionprocess engineeringprocess optimizationquality managementprocess improvementprocess mappingprocess modelingprocess documentationrisk managementdata analysis
Soft Skills
strategic advisinginfluencingcommunicationproblem-solvingchange managementcollaborationstakeholder engagementcritical thinkinginnovationleadership