Manager, General Lines – Private Member Group
USAA
full-time
Posted on:
Location Type: Hybrid
Location: San Antonio • Arizona • North Carolina • United States
Visit company websiteExplore more
Salary
💰 $85,040 - $162,550 per year
About the role
- Lead and develop a team of Private Member Group Account Managers dedicated to providing comprehensive insurance solutions for high-net-worth and high-profile members
- Focus on ensuring exceptional service delivery, fostering strong client relationships, and driving operational excellence
- Collaborate with internal and external stakeholders to report needs, escalations and exceptions
- Support achievement of business objectives including compliance and regulatory action, revenue/growth targets, call center performance and product performance through effective management
- Maintain expertise and knowledge of industry trends to facilitate technical and interpersonal skills development of team
- Drive business results and revenue/product goal attainment
- Provide dedicated support for member escalations and act as an intermediary between members and carriers throughout the escalation process to resolution
- Responsible for leading team in support of achieving individual and team goals, holding them accountable for performance
- Facilitate a sales culture while maintaining service excellence within a compliant fashion
- Responsible for assessing internal/external talent with the talent acquisition team to make informed hiring decisions
- Utilize Value Agency Management Systems for operating in a multicarrier environment to provide day-to-day operational support
Requirements
- Bachelor’s degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree
- 6 years of insurance sales and service experience to include at least 2 years of high value or commercial insurance, within an agency or broker setting
- 2 years of coaching, direct team lead, or supervisory experience
- 1 year of direct-to-consumer sales and service experience
- Experience managing multiple carrier relationships and performance with the use of carrier systems and reporting capabilities
- Experience with High Value Agency Management Systems
- Ability to work in agile and dynamic environment
- Valid General Lines insurance license for home state with ability to obtain multistate license within 90 days
Benefits
- comprehensive medical, dental and vision plans
- 401(k)
- pension
- life insurance
- parental benefits
- adoption assistance
- paid time off program with paid holidays plus 16 paid volunteer hours
- various wellness programs
- career path planning and continuing education
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
insurance salescommercial insurancecoachingteam leadershipdirect-to-consumer salescarrier relationship managementreporting capabilitiesHigh Value Agency Management Systemsoperational supportservice delivery
Soft Skills
client relationship managementoperational excellenceaccountabilitysales culture facilitationinterpersonal skillscollaborationproblem resolutionperformance managementadaptabilitycommunication
Certifications
General Lines insurance license