Business Process Owner – I, IP Experience Management
USAA
full-time
Posted on:
Location Type: Hybrid
Location: San Antonio • Arizona • Colorado • United States
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Salary
💰 $77,120 - $147,390 per year
About the role
- Applies knowledge of the business to understand customer gaps in performance, and develops, modifies, re-engineer’s customer specific process program plans in alignment with business deliverables and enterprise strategy to achieve the level of desired performance.
- Develops, sustains, and manages defined business processes through a structured approach as functional expert bringing diverse perspective to leverage multiple ways of thinking while developing end-user focused process solutions.
- Plans and coordinates the overall health of processes by developing control limits, monitoring key performance indicators, etc.
- Identifies, owns, executes, enhances, and aligns controls to mitigate operational and compliance risks as it pertains to owned processes.
- Assists in identification of business unit and business process risks across assigned activities.
- Develops communication plans for customers and internal stakeholders.
- Ensures alignment between internal stakeholders and customers across assigned business process projects and services using proactive communication and engagement strategies.
- Utilizes reporting, data, and analytics to measure process and project performance, adjust services and operational activities, and inform key stakeholders.
- Stays current with emerging technologies and evaluates business processes to lead continuous process improvement efforts
- Lead solution development including business case / benefits substantiation and drive business requirements for process improvement initiatives.
- Actively provides relevant business performance intel to progress the planning, research, analysis, development, and implementation of new and modifications to existing applications and processes to provide new or improved capabilities, products, and/or services.
- Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
Requirements
- Bachelor’s degree; OR 4 years of related experience may be substituted in lieu of degree.
- 4 years business process execution/knowledge/experience, consulting, and/or process engineering/optimization.
- Experience in successfully applying quality management, process improvement, and problem-solving tools and methodologies.
- Hands on experience with process mapping and modeling and creating and validating process documentation.
- Understanding and application of process management standards and policies, and knowledge of applicable regulations and risk management practices.
- Demonstrated experience with utilizing various systems to collect and analyze data.
Benefits
- comprehensive medical, dental and vision plans
- 401(k)
- pension
- life insurance
- parental benefits
- adoption assistance
- paid time off program with paid holidays plus 16 paid volunteer hours
- various wellness programs
- career path planning and continuing education
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
business process executionprocess engineeringprocess optimizationquality managementprocess mappingprocess modelingprocess documentationdata analysisrisk managementcompliance
Soft Skills
communicationproblem-solvingstakeholder engagementproject managementanalytical thinkingcollaborationstrategic thinkingadaptabilityleadershipcustomer focus