Senior Business Process Owner – Casualty Claims Litigations
USAA
full-time
Posted on:
Location Type: Hybrid
Location: San Antonio • Arizona • Colorado • United States
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Salary
💰 $93,770 - $179,240 per year
Job Level
About the role
- Develop and implement strategic customer specific business process program plans that align with enterprise strategy and influence appropriate roadmap(s).
- Apply expert knowledge of the business and lead the alignment and development of business deliverable processes and capabilities to materially change and improve business performance.
- Serve as functional expert bringing diverse perspective to leverage multiple ways of thinking while developing end-user focused process solution.
- Manage the performance of processes by developing control limits, monitoring key performance indicators, and informing stakeholders of any deficiencies, improvements, operational risks issues, etc. and drives collaborative efforts to ensure process delivers against requirements.
- Identify, own, execute, enhance, and align controls to mitigate operational and compliance risks as it pertains to owned processes as it pertains to owned processes.
- Develop communication plans for customers and internal stakeholders.
- Ensure alignment between internal stakeholders and customers across all business process projects and services using proactive communication and engagement strategies.
- Utilize reporting, data, and analytics to measure process and project performance, deliver process operational efficiencies, and inform key stakeholders.
- Stay current with emerging technologies and evaluates business processes to lead continuous process improvement efforts.
- Lead solution development including business case / benefits substantiation and drive business requirements for process improvement initiatives.
- Provide mentorship and guidance support for team and applicable business partners.
- Actively provide relevant business performance intel to progress the planning, research, analysis, development, and implementation of new and modifications to existing applications and processes to provide new or improved capabilities, products, and/or services.
- Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
Requirements
- Bachelor's degree: OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
- 6 years business process execution/knowledge/experience, consulting, and/or process engineering/optimization.
- Experience in successfully applying quality management, process improvement, and problem-solving tools and methodologies.
- Experience in implementing and sustaining change/improvements (change champion).
- Hands on experience with Process Mapping and Modeling and creating and validating process documentation.
- Experience in the application of process management standards and policies, and knowledge of applicable regulations and risk management practices.
- Demonstrated experience with Lean, Business Process Management, or similar methodology.
- Demonstrated experience with utilizing various systems to collect and analyze data.
Benefits
- comprehensive medical, dental and vision plans
- 401(k)
- pension
- life insurance
- parental benefits
- adoption assistance
- paid time off program with paid holidays plus 16 paid volunteer hours
- various wellness programs
- career path planning and continuing education
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
business process executionprocess engineeringprocess optimizationquality managementprocess improvementprocess mappingprocess modelingdata analysisrisk managementLean methodology
Soft Skills
strategic thinkingcommunicationcollaborationmentorshipproblem-solvingstakeholder engagementchange managementperformance monitoringanalytical thinkingleadership