Claims Litigation Manager
USAA
full-time
Posted on:
Location Type: Hybrid
Location: Tampa • Arizona • Florida • United States
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Salary
💰 $85,040 - $162,550 per year
About the role
- managing moderately complex litigation arising out of the property contract in compliance with state laws and regulations
- creating strategy for defense or settlement
- evaluating, negotiating, and collaborating with defense counsel to secure appropriate resolution
- delivering a concierge level of best-in-class member service through setting appropriate expectations, proactive communications, advice and empathy
- proactively managing litigation and acting as liaison with members, internal and external counsel
- clearly documenting litigation strategy, litigation budget, investigation, evaluation, negotiation, settlement, and trial decisions
- representing USAA at mediations, case conferences, and/or trials
- reviewing, auditing, and approving legal fees and expenses
- partnering and/or directing law firm vendors to facilitate timely lawsuit resolution
- holding law firm vendors accountable for following Defense Counsel Litigation Handling Requirements
- recognizing and solving routine and intermediate issues arising out of legal case management
- interacting with membership, attorneys and management to advise on moderately complex litigation
- ensuring members receive high levels of service from themselves and law firm vendors.
Requirements
- Bachelor's degree; OR 4 years of related experience may be substituted in lieu of degree
- 4 years work experience handling liability and first party claims or progressive experience in litigation
- 2 years customer contact experience
- Claims adjusters license in assigned state or ability to obtain license within 3 months
- Demonstrated negotiation and customer service skills
- Excellent communication skills with experience as an effective liaison between partners, members, outside counsel and management
- Knowledge of P&C policies state laws
- Knowledge of regulatory compliance related to claims and claims litigation
- Experience handling large losses property or commercial
- Knowledge of Microsoft Office tools to include Word, Excel, and PowerPoint.
Benefits
- comprehensive medical, dental and vision plans
- 401(k)
- pension
- life insurance
- parental benefits
- adoption assistance
- paid time off program with paid holidays plus 16 paid volunteer hours
- various wellness programs
- career path planning and continuing education
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
litigation managementnegotiationclaims handlinglegal documentationcase managementsettlement strategytrial representationauditing legal feesproperty contract complianceregulatory compliance
Soft Skills
customer servicecommunicationcollaborationproblem-solvingempathystrategic thinkingliaison skillsexpectation managementproactive communicationaccountability
Certifications
Bachelor's degreeClaims adjusters license