Claims Litigation Manager – Auto
USAA
full-time
Posted on:
Location Type: Hybrid
Location: Phoenix • Arizona • Colorado • United States
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Salary
💰 $85,040 - $157,820 per year
About the role
- Responsible for managing moderately complex litigation arising out of the auto or property contract in compliance with state laws and regulations
- Creating strategy for defense or settlement
- Evaluating, negotiating, and collaborating with defense counsel to secure appropriate resolution
- Delivering a concierge level of best-in-class member service through setting appropriate expectations, proactive communications, advice and empathy
- Managing moderately complex litigation to include serious injury or property damage, questionable damages, questionable liability and questionable coverage issues
- Proactively managing litigation and acting as liaison with members, internal and external counsel
- Clearly documenting litigation strategy, litigation budget, investigation, evaluation, negotiation, settlement, and trial decisions
- Representing USAA at mediations, case conferences, and/or trials
- Reviewing, auditing, and approving legal fees and expenses
- Partnering and/or directing law firm vendors to facilitate timely lawsuit resolution
- Holding law firm vendors accountable for following Defense Counsel Litigation Handling Requirements
- Recognizing and solving routine and intermediate issues arising out of legal case management
- Following practices and processes to achieve results to positively impact the quality, timeliness and effectiveness of the team; proactively identifying opportunities to improve processes
- Interacting with membership, attorneys and management to advise on moderately complex litigation
- Ensuring members receive high levels of service from themselves and law firm vendors
Requirements
- Bachelor's degree; OR 4 years of related experience may be substituted in lieu of degree
- 4 years work experience handling liability and first party claims or progressive experience in litigation
- 2 years customer contact experience
- Claims adjusters license in assigned state or ability to obtain license within 3 months
- Demonstrated negotiation and customer service skills
- Knowledge of P&C policies state laws
- Knowledge of regulatory compliance related to claims and claims litigation
- Experience handling large losses auto, property or commercial
- Knowledge of Microsoft Office tools to include Word, Excel, and PowerPoint
Benefits
- Comprehensive medical, dental and vision plans
- 401(k)
- Pension
- Life insurance
- Parental benefits
- Adoption assistance
- Paid time off program with paid holidays plus 16 paid volunteer hours
- Various wellness programs
- Career path planning and continuing education assistance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
litigation managementnegotiationclaims handlinglegal documentationcase managementsettlement strategytrial preparationregulatory complianceliability assessmentproperty damage evaluation
Soft Skills
customer servicecommunicationcollaborationproblem-solvingempathystrategic thinkingproactive managementaccountabilityinterpersonal skillsorganizational skills
Certifications
claims adjusters license