Director, Business Process Ownership – Omni Enablement
USAA
full-time
Posted on:
Location Type: Hybrid
Location: San Antonio • Arizona • Colorado • United States
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Salary
💰 $127,310 - $243,340 per year
Job Level
About the role
- Oversee a team of business professionals responsible for the end-to-end aspects and overall ownership of assigned processes.
- Guide team members to collaborate with enterprise partners in the facilitation and development of business rules.
- Maintain compliance with policies, procedures and regulations.
- Responsible for leading a team focused on process ownership and improving business results by identifying process gaps and opportunities.
- Ensure the backlog is prioritized in accordance with business deliverables.
- Define, develop and evaluate performance metrics to establish process success.
- Utilize and oversee reporting, data, and analytics to measure process and project performance.
- Diagnose and quickly resolve risk opportunities.
- Build and oversee a team through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities.
- Stay current with emerging technologies to lead continuous process improvement efforts.
Requirements
- Bachelor's degree OR 4 years of experience with process improvement and design methodologies, e.g. Six Sigma and Lean, business operations, risk management, quality assurance and control, or internal audit
- 8 years business process execution/knowledge/experience, consulting, and/or process engineering/optimization
- 3 years of direct team lead, supervisory or management experience
- Extensive experience in the application of process management methodologies, standards and policies within a regulated environment
- Knowledge of operational risk management practices
- Organizational agility; with demonstrated ability in developing partnerships across a complex business landscape, while utilizing/ implementing Lean and continuous improvement methodologies.
- Experience gathering and assessing set of performance metrics to ensure both efficient and effective processes.
Benefits
- comprehensive medical, dental and vision plans
- 401(k)
- pension
- life insurance
- parental benefits
- adoption assistance
- paid time off program with paid holidays plus 16 paid volunteer hours
- various wellness programs
- career path planning and continuing education
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
process improvementprocess designSix SigmaLeanbusiness operationsrisk managementquality assuranceperformance metricsprocess managementprocess engineering
Soft Skills
team leadershipcollaborationcoachingperformance managementorganizational agilitypartnership developmentproblem-solvingcommunicationanalytical thinkingcontinuous improvement
Certifications
Bachelor's degreeSix Sigma certificationLean certificationProject Management Professional (PMP)Certified Business Process Professional (CBPP)Certified Risk Management Professional (CRMP)Quality Assurance certificationInternal Audit certificationProcess Management certificationOperational Risk Management certification