USAA

Customer Service Claims Representative, Unlicensed Property

USAA

full-time

Posted on:

Location Type: Office

Location: San Antonio • Texas • United States

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Salary

💰 $43,750 - $45,750 per year

About the role

  • Document First Notice of Loss by obtaining relevant information for effective claim investigation.
  • Set up appropriate services, as needed, to proactively move claims forward to the furthest point in the process within scope of role and expectation.
  • Create loss reports, describe or verify coverage as appropriate, and initiate the most effective method of damage assessment to assign for file handling.
  • Assist with questions regarding the claims process and set expectations for next steps to help ensure claims are effectively resolved and accurately documented.
  • Resolve status inquiries and, when appropriate, route to handling adjuster.
  • Effectively operate in a fast-paced, high-volume, contact center environment taking back-to-back calls and navigating multiple systems and programs while maintaining an engaging member interaction that occurs across multiple communication channels.
  • Apply strong time management skills by closely adhering to assigned work schedule.
  • Embrace continuous improvement and development through coaching and collaboration with manager and team members.
  • Use strong call management skills by assisting members within a timely manner and limiting non-productive time.
  • May assign or initiate emergency services when required on specific claims.
  • Support workload surges and catastrophe (CAT) response operations as needed which may include potential weekends, and/or holiday work outside normal work hours.
  • Work various types of claim loss notices and inquiries, including ones of higher complexity, and may be assigned additional work outside normal duties as needed.
  • Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Requirements

  • High School Diploma or GED
  • Ability to provide exceptional customer service for our members by using active listening, verbal, and written communication skills to communicate clearly, professionally, and empathetically.
  • Highly developed interpersonal skills to collaborate effectively in a fast-paced team environment.
  • Ability to prioritize and multi-task while navigating through multiple business applications.
  • Successful completion of a job-related assessment is required.
  • May require acquisition and maintenance of insurance adjuster license within 90 days.
Benefits
  • comprehensive medical, dental and vision plans
  • 401(k)
  • pension
  • life insurance
  • parental benefits
  • adoption assistance
  • paid time off program with paid holidays plus 16 paid volunteer hours
  • various wellness programs
  • career path planning and continuing education
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
active listeningverbal communicationwritten communicationinterpersonal skillstime managementcustomer servicecollaborationprioritizationmulti-taskingcall management
Certifications
High School DiplomaGEDinsurance adjuster license