Senior Bank Business Process Consultant – IVA, Chat
USAA
full-time
Posted on:
Location Type: Hybrid
Location: San Antonio • Arizona • Colorado • United States
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Salary
💰 $103,450 - $197,730 per year
Job Level
About the role
- This role serves as a strategic advisor, applying advanced knowledge of bank processes, products, and Agile methodologies to identify, design, and implement impactful business process and API-driven solutions.
- You will collaborate closely with internal clients, development teams, and stakeholders to drive significant business outcomes, enhance customer experience, and modernize our API infrastructure.
- This consultant will translate business strategy into actionable plans, manage the backlog for process and API initiatives, and ensure the efficient and effective delivery of solutions that align with risk management frameworks and regulatory requirements.
- Work closely with business leaders and teams to understand strategic goals and translate them into clear visions for business process improvements and API modernization initiatives.
- Own and manage the backlog of work for both business process improvements and API development/modernization initiatives.
- Act as the "voice of the end-user" and a key liaison between business stakeholders and technical teams.
- Bring a working knowledge of API infrastructure, including its technical lifecycle, to inform process design and solution development.
- Proactively identify, assess, and manage existing and emerging risks associated with business activities, process changes, and API implementations.
- Utilize a data-driven approach to decision-making, problem-solving, and impediment removal.
- Lead the execution of highly complex projects focused on business process enhancements, API modernizations, and related solutions.
Requirements
- Bachelor’s degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
- 6 years of experience in business process consulting, process design and/or program/project management.
- Advanced knowledge of bank products and processes.
- Experience in implementing and sustaining change/improvements.
- Experience in applying quality management, process improvement, and leveraging process improvement tools and methodologies.
- Experience in applying retail bank subject matter expertise to simplify the customer experience, standardize process execution, and automate where possible.
- Expert experience/ knowledge of Risk Management frameworks and Banking Regulatory requirements.
- Demonstrated experience with process improvement, workflow, benchmarking and/or evaluation of business processes.
Benefits
- comprehensive medical, dental and vision plans
- 401(k)
- pension
- life insurance
- parental benefits
- adoption assistance
- paid time off program with paid holidays plus 16 paid volunteer hours
- various wellness programs
- career path planning and continuing education
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
API developmentbusiness process consultingprocess designprogram managementproject managementquality managementprocess improvementworkflow evaluationrisk managementregulatory compliance
Soft Skills
strategic advisingcollaborationcommunicationproblem-solvingdecision-makingstakeholder managementleadershipcustomer experience enhancementvision translationimpediment removal