
Senior Business Support Analyst, Salesforce
USAA
full-time
Posted on:
Location Type: Hybrid
Location: San Antonio • Texas • United States
Visit company websiteExplore more
Salary
💰 $85,010 - $162,900 per year
Job Level
About the role
- support the business by analyzing and evaluating relevant complex business data
- provide recommendations to achieve current and future business strategy needs/objectives
- validate information and interface with other departments
- participate in planning, research, analysis, development, and implementation of new and modified applications
- maintain broad system knowledge and stay current on all enhancements
- assist with the documentation of new and revised departmental procedures
- gather information for complex processes, analyze data and trends, develop work products
- serve as a resource to team members on escalated issues
- review and analyze reports and provide recommendations to improve matrix and reporting controls
Requirements
- Bachelor's degree; OR 4 years of related experience may be substituted in lieu of degree
- 6 years of experience in end-to-end analysis and/or operations experience
- Advanced knowledge in a wide variety of systems coordination
- Knowledge of business operations and systems/business requirements processes
- Experience facilitating collaboration of business requirements
- Knowledge of business analysis tools such as MS Visio, MS Excel, Tableau, SQL
Benefits
- comprehensive medical, dental and vision plans
- 401(k)
- pension
- life insurance
- parental benefits
- adoption assistance
- paid time off program with paid holidays plus 16 paid volunteer hours
- various wellness programs
- career path planning and continuing education assistance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data analysisbusiness analysissystems coordinationMS VisioMS ExcelTableauSQL
Soft Skills
collaborationproblem-solvingcommunicationrecommendation development
Certifications
Bachelor's degree