USAA

Executive Director, Design

USAA

full-time

Posted on:

Location Type: Remote

Location: Texas • United States

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Salary

💰 $195,230 - $351,410 per year

Job Level

Lead

About the role

  • Role models USAA’s mission, core values, culture and desired behaviors – including a culture of risk and regulatory awareness and accountability balanced with innovation and member-service orientation.
  • Oversees research, creation and development of concepts that aligns employee and members’ needs with business or USAA objectives, while advancing USAA transformation into a design-led organization.
  • Leads the design review and approval process and ensures consistent alignment with USAA and industry design standards and guidelines.
  • Supports a culture of transparency and healthy challenge via design critique, continuous learning and accountability for high standards of quality.
  • Partners with and influences USAA, Technology, and Business Leaders to define, plan, design, and monitor touchpoints within assigned spaces across all digital channels.
  • Works in very close collaboration with other Executive Directors of Design to create breadth as well as depth of knowledge across domains.
  • Collaborates with other design team to drive transformation by establishing and delivering design concepts and final solutions that enable elegant solutions to business problems through employee and member empathy.
  • Identifies new and improved ways to manage the digital creative process, as new platforms and technologies evolve.
  • Develops and ensures a consistent application of design and delivery processes.
  • Develops talent in the design community to deliver performance and results – including the identification, development and retention of talent with requisite design capabilities.
  • Holds self and teams accountable for meeting commitments by setting and clearly communicating expectations and roles and responsibilities relative to design operations and services.
  • Owns the relationship management responsibilities for business executives and external design agencies for their area of focus.
  • Builds and leads high-performing design teams by attracting and hiring the best talent and providing a nurturing yet challenging environment.
  • Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Requirements

  • Bachelor’s Degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
  • 10 years of progressive related design experience developing digital product and experience strategies, managing major initiatives and delivering compelling design solutions within a complex matrix environment.
  • 4 years of direct design team leadership or leading matrixed or cross-functional creative teams and experience in building, managing and/or developing high performing design teams.
  • Demonstrated experience in digital product and/or service design, experience design, design research and human center design approaches.
  • Experience collaborating with key resources and stakeholders, influencing decisions and managing work to achieve strategic goals.
  • Fluency in current design and interaction standards across multiple channels.
  • Excellent communication, presentation and organizational skills.
Benefits
  • comprehensive medical, dental and vision plans
  • 401(k)
  • pension
  • life insurance
  • parental benefits
  • adoption assistance
  • paid time off program with paid holidays plus 16 paid volunteer hours
  • various wellness programs
  • career path planning and continuing education
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
digital product designexperience designdesign researchhuman-centered designdesign standardsdesign critiquedesign processesdesign conceptsdigital creative processdesign solutions
Soft Skills
communication skillspresentation skillsorganizational skillsleadershipcollaborationinfluenceaccountabilitytalent developmenttransparencyempathy
Certifications
Bachelor's Degree