Claims Litigation Manager – Auto
USAA
full-time
Posted on:
Location Type: Hybrid
Location: Chesapeake • Florida • Virginia • United States
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Salary
💰 $85,040 - $162,550 per year
About the role
- Manages moderately complex litigation to include serious injury or property damage, questionable damages, questionable liability and questionable coverage issues
- Applies intermediate knowledge of claims litigation processes
- Proactively manages litigation and acts as liaison with members, internal and external counsel
- Clearly documents litigation strategy, litigation budget, investigation, evaluation, negotiation, settlement, and trial decisions
- Represents USAA at mediations, case conferences, and/or trials
- Reviews, audits, and approves legal fees and expenses
- Partners and/or directs law firm vendors to facilitate timely lawsuit resolution
- Holds law firm vendors accountable for following Defense Counsel Litigation Handling Requirements
- Recognizes and solves routine and intermediate issues arising out of legal case management
- Follows practices and processes to achieve results to positively impact the quality, timeliness and effectiveness of the team; proactively identifies opportunities to improve processes
- Interacts with membership, attorneys and management to advise on moderately complex litigation
- Ensures members receive high levels of service from themselves and law firm vendors
- May act as an informal resource for team members
- Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures
Requirements
- Bachelor's degree; OR 4 years of related experience may be substituted in lieu of degree
- 4 years work experience handling liability and first party claims or progressive experience in litigation
- 2 years customer contact experience
- Claims adjusters license in assigned state or ability to obtain license within 3 months
- Demonstrated negotiation and customer service skills
- Excellent communication skills with experience as an effective liaison between partners, members, outside counsel and management
- Knowledge of P&C policies state laws
- Knowledge of regulatory compliance related to claims and claims litigation
- Experience handling large losses auto, property or commercial
- Knowledge of Microsoft Office tools to include Word, Excel, and PowerPoint
Benefits
- Comprehensive medical, dental and vision plans
- 401(k)
- Pension
- Life insurance
- Parental benefits
- Adoption assistance
- Paid time off program with paid holidays plus 16 paid volunteer hours
- Various wellness programs
- Career path planning and continuing education assistance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
claims litigation processeslitigation strategynegotiationsettlementtrial decisionsliability claimsfirst party claimslarge losses handlingregulatory complianceP&C policies
Soft Skills
customer servicecommunicationliaisonproblem-solvingteam collaborationprocess improvementaccountabilityinterpersonal skillsadvisory skillsservice orientation
Certifications
claims adjusters license