Claims Litigation Manager – Auto
USAA
full-time
Posted on:
Location Type: Hybrid
Location: Tampa • Arizona • Colorado • United States
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Salary
💰 $85,040 - $162,550 per year
About the role
- Responsible for managing moderately complex litigation arising out of the auto or property contract in compliance with state laws and regulations
- Accountable for delivering a concierge level of best-in-class member service through setting appropriate expectations, proactive communications, advice and empathy
- Manages moderately complex litigation to include serious injury or property damage, questionable damages, questionable liability and questionable coverage issues
- Applies intermediate knowledge of claims litigation processes
- Proactively manages litigation and acts as liaison with members, internal and external counsel
- Clearly documents litigation strategy, litigation budget, investigation, evaluation, negotiation, settlement, and trial decisions
- Represents USAA at mediations, case conferences, and/or trials
- Reviews, audits, and approves legal fees and expenses
- Partners and/or directs law firm vendors to facilitate timely lawsuit resolution
- Holds law firm vendors accountable for following Defense Counsel Litigation Handling Requirements
- Recognizes and solves routine and intermediate issues arising out of legal case management
- Follows practices and processes to achieve results to positively impact the quality, timeliness and effectiveness of the team; proactively identifies opportunities to improve processes
- Interacts with membership, attorneys and management to advise on moderately complex litigation
- Ensures members receive high levels of service from themselves and law firm vendors
- Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures
Requirements
- Bachelor's degree; OR 4 years of related experience may be substituted in lieu of degree
- 4 years work experience handling liability and first party claims or progressive experience in litigation
- 2 years customer contact experience
- Claims adjusters license in assigned state or ability to obtain license within 3 months
- Demonstrated negotiation and customer service skills
- Excellent communication skills with experience as an effective liaison between partners, members, outside counsel and management
- Knowledge of P&C policies state laws
- Knowledge of regulatory compliance related to claims and claims litigation
- Experience handling large losses auto, property or commercial
- Knowledge of Microsoft Office tools to include Word, Excel, and PowerPoint
Benefits
- comprehensive medical, dental and vision plans
- 401(k)
- pension
- life insurance
- parental benefits
- adoption assistance
- paid time off program with paid holidays plus 16 paid volunteer hours
- various wellness programs
- career path planning and continuing education
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
claims litigation processesnegotiationliability claims handlingfirst party claims handlinglarge losses handlinglegal case managementlitigation strategylitigation budget managementsettlement decision makingtrial representation
Soft Skills
customer servicecommunicationliaisonproblem solvingprocess improvementempathyexpectation settingproactive communicationteam effectivenessaccountability
Certifications
claims adjusters license