Director, Information Technology – Data Platforms
USAA
full-time
Posted on:
Location Type: Office
Location: San Antonio • Texas • United States
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Salary
💰 $143,320 - $257,970 per year
Job Level
About the role
- Responsible for developing, maintaining, testing, and monitoring an internal control environment, including preventative and detective controls, to effectively manage risks.
- Builds and oversees a team of employees for assigned technology support area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities.
- Oversees efforts in establishing documentation standards and quality assurance methodologies for technology support functions and ensure adherence to standards across teams.
- Accountable for the identification, research, and analysis of end to end business, processes, and technology support opportunities.
- Develops and oversees metrics for technology support capabilities and/or processes (KPIs, KRIs, etc.).
- Creates a multi-year plan to operationalize a technology support strategy, with key milestones, deliverables, and realization targets.
- Oversees the creation and execution of departmental budgets and forecasts for applicable technology support function.
- Oversees the availability management of technology solutions/domains by applying strong change and incident management practices.
- Works across multiple functional areas and influences future business strategy to be able to best utilize available technology support functions as well as future ones.
- Stays abreast of industry trends and understands the direction of applicable technology support capabilities and ensures technology environment is agile enough to change quickly to support.
- Builds successful stakeholder relationships with other IT and business leaders by developing a clear understanding of business needs, acting as a trusted advisor, and ensuring cost-effective delivery of technology support services to meet those needs.
- Participates in the development of 3rd Party vendors strategy and provides oversight to ensure achievement of technology support objectives.
- May provide oversight of vendor management activities including service agreements, staff augmentation and technology contracts.
Requirements
- Bachelor's degree; OR 4 years of related experience may be substituted in lieu of degree
- 8 years of experience in a technology function in a Software Development/Engineering or Infrastructure environment
- 3 years of direct team lead or management experience of IT professionals
- Experience overseeing the technology life cycle from requirements analysis, feasibility estimates, design, code, documentation, testing, implementation, and support
- Technical knowledge and understanding of technical domains that reside within Infrastructure Services, Data or Application Development
- Experience conducting cost benefit analyses and leveraging results to drive technology support solutions
- Previous experience managing multiple tasks and responsibilities in high-pressure environments; excelling at pinpointing and resolving problems in early stages to avoid cost/time expenses
- Demonstrated experience in vendor contract management and management of distributed development teams and resources
- Demonstrated financial acumen involving budgets, forecasting, and executing on the budgets for applicable technology support functions
- Advanced facilitation, collaboration and consensus building skills, with experience in presenting to cross-functional teams and Senior/Executive leaders.
- Experience in inspiring, leading, and defining vision, strategy and organizational change.
- Understanding of relevant industry frameworks, i.e. COBIT, ITIL, SAFe, etc.
- Understanding of Legislative and Regulatory Compliance Requirements.
Benefits
- comprehensive medical, dental and vision plans
- 401(k)
- pension
- life insurance
- parental benefits
- adoption assistance
- paid time off program with paid holidays plus 16 paid volunteer hours
- various wellness programs
- career path planning and continuing education
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
software developmentinfrastructure managementrequirements analysisdesigndocumentationtestingimplementationvendor contract managementbudgetingforecasting
Soft Skills
team leadershipcoachingperformance managementproblem-solvingcollaborationconsensus buildingstakeholder relationship managementstrategic planningorganizational changecommunication