Business Process Owner I – Member Digital Communications
USAA
full-time
Posted on:
Location Type: Hybrid
Location: San Antonio • Texas • United States
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Salary
💰 $77,120 - $147,390 per year
About the role
- Plan, direct and coordinate activities for moderately complex and complex processes
- Understand the process operating objectives, business rules, performance requirements, risks, and controls
- Support alignment of process to overall experience strategy and vision
- Develops, sustains, and manages defined business processes
- Plans and coordinates the overall health of processes by developing control limits, monitoring key performance indicators
- Identifies, owns, executes, enhances, and aligns controls to mitigate operational and compliance risks
- Develops communication plans for customers and internal stakeholders
- Utilizes reporting, data, and analytics to measure process and project performance
- Lead solution development including business case / benefits substantiation and drive business requirements for process improvement initiatives
Requirements
- Bachelor’s degree; OR 4 years of related experience may be substituted in lieu of degree
- 4 years business process execution/knowledge/experience, consulting, and/or process engineering/optimization
- Experience in applying quality management, process improvement, and problem-solving tools and methodologies
- Hands on experience with process mapping and modeling and creating and validating process documentation
- Understanding and application of process management standards and policies, and knowledge of applicable regulations and risk management practices
- Demonstrated experience with utilizing various systems to collect and analyze data
Benefits
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Applicant Tracking System Keywords
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Hard Skills & Tools
business process executionprocess engineeringprocess optimizationquality managementprocess mappingprocess modelingprocess documentationdata analysisperformance measurementrisk management
Soft Skills
communicationleadershipcoordinationproblem-solvingstakeholder managementstrategic alignmentanalytical thinkingproject managementcollaborationinitiative