Director, Claims Operations – Property Complex
USAA
full-time
Posted on:
Location Type: Hybrid
Location: San Antonio • Texas • 🇺🇸 United States
Visit company websiteSalary
💰 $143,320 - $273,930 per year
Job Level
Lead
About the role
- Manage and be accountable for property, and other claims operations member service teams
- Responsible for leading execution change management, claims strategies, leader development and technology adoption
- Drive execution of operational risk management, regulatory compliance training, policies and procedures across multiple teams
- Select, develop, lead and hold managers accountable for serving members and providing appropriate solutions
- Consistently coach managers on claims handling, inspecting and reviewing quality of claims and responding to issues
- Responsible for achievement of assigned goals, objectives and scorecard deliverables
- Plan, coordinate, and control the resources to deliver the appropriate claims service
- Accountable for ensuring compliance with regulations, policies, procedures, and the fair claims settlement practices act
- Provide guidance on technical matters, supervise claims reserves and extend settlement authority
- Identify trends and develop action plans as appropriate
- Encourage a high performance team that works to deliver exceptional experiences to the members and achieve outstanding results
Requirements
- Bachelor’s degree; OR 4 years of related experience may be substituted in lieu of degree
- 8 years of progressive customer service, operational, military or leadership experience including a minimum of 6 years of P&C experience with 4 of those years in claims required with demonstrated proficiency
- 3 years of direct team lead or management experience
- Demonstrated team leadership, cross-functional collaboration, building business solutions, and/or claims accountabilities
- Experience using, interpreting, solutioning and leading with data
Benefits
- comprehensive medical, dental and vision plans
- 401(k)
- pension
- life insurance
- parental benefits
- adoption assistance
- paid time off program with paid holidays plus 16 paid volunteer hours
- various wellness programs
- career path planning and continuing education
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
claims managementoperational risk managementregulatory compliancedata interpretationclaims strategieschange managementquality inspectionsettlement authorityclaims handlingperformance metrics
Soft skills
team leadershipcoachingcross-functional collaborationproblem-solvingcommunicationaccountabilitystrategic planningresource managementtrend analysismember service