US Swim School Association

Call Center Sales, Customer Care Specialist

US Swim School Association

part-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $17 per hour

About the role

  • Connecting, Not Just Calling: Engage in meaningful, human conversations with parents to explain the vital importance of our mission.
  • Sales with Soul: Use warm leads to help families find the right program and enroll their children in the nation’s premier water safety and learn-to-swim franchise.
  • Customer Advocacy: Provide top-tier service by solving problems, answering questions, and being a steady hand for our community.
  • Sales & Customer Care: Guide families through enrollment with confidence and enthusiasm. Handle inbound calls, texts, emails, and tickets with empathy and professionalism.
  • Admin & Operational After-Sales Responsibilities: Process cancellations, online enrollments, account updates, and billing changes. Manage and maintain our in-house ticketing system. Follow SOPs accurately and consistently. Document interactions thoroughly to ensure smooth team communication. Catch errors before they become problems - strong attention to detail is essential. Balance accuracy with efficiency while managing multiple systems.

Requirements

  • Call center, sales, admin, or high-touch customer service experience preferred.
  • Strong computer literacy (Google Suite, CRMs, spreadsheets).
  • Ability to follow SOPs and maintain accuracy across systems.
  • Reliable high-speed internet, computer with webcam, and headset.
  • Ability to work evenings and weekends (we operate 7 days/week).
  • Bilingual English/Spanish required.
Benefits
  • Health insurance
  • Paid time off
  • Monthly Commission + performance bonuses (up to 25% extra over base pay upon goal achievements)
  • Flexible scheduling
  • Gym reimbursement (up to $25/month)
  • 401(k) plan
  • Medical insurance options
  • Growth opportunities within a fast-growing franchise
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
call center experiencesales experienceadmin experiencecustomer service experiencecomputer literacySOP adherencebilingual English/Spanish
Soft Skills
communicationproblem-solvingempathyattention to detailenthusiasmreliability