Community Outreach, Customer Success Associate
US Swim School Association
part-time
Posted on:
Location Type: Hybrid
Location: NW Portland • Oregon • United States
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Salary
💰 $17 - $20 per hour
About the role
- Answer inbound phone calls, emails, and online inquiries from prospective and current families
- Manage customer inquiries, class adjustments, and general support requests
- Make outbound calls to new and existing leads to support enrollment growth
- Maintain accurate customer records and call notes in the CRM
- Build relationships with local schools, preschools, daycares, HOAs, libraries, faith organizations, and community groups
- Identify and coordinate opportunities for water safety presentations, booths, and local events
- Track outreach activities and report on results
Requirements
- High School Diploma or Equivalent
- Customer Service and/or Sales experience - 1 year (preferred)
- Friendly, confident communicator with a positive, professional demeanor
- Strong customer service skills; sales or enrollment experience is a plus
- Comfortable using phone systems, CRM tools, and basic technology
- Organized, reliable, and able to manage multiple priorities
- Bilingual English/Spanish preferred (not required)
Benefits
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Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer servicesales experienceenrollment experienceCRM toolsphone systems
Soft Skills
communicationorganizationreliabilitymultitaskingpositive demeanor
Certifications
High School DiplomaEquivalent