Digital Commerce Operations Specialist
US Foods
full-time
Posted on:
Location Type: Remote
Location: Illinois • United States
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Salary
💰 $65,000 - $100,000 per year
About the role
- Manage a large portfolio of customer business integration projects.
- Attend calls for potential integrations to review requirements and determine scope of project.
- Proactively review projects for potential gaps and/or missing requirements necessary to fulfill the business request.
- Coordinate and manage project needs with technical and/or development teams and ensure these teams are completing their tasks within the project timeline.
- Provide ongoing support and provide regular updates to all parties involved regarding the project status as well as potential roadblocks or delays.
- Document completed projects in application and distribute material to customers, internal departments, sales training, update applications/systems required.
- Work with technical team on support tickets for existing Integrations.
- Serve as a resource and escalation point for issues and integrations managed by offshore resources.
- Conduct routine reviews of third parties to determine if technical or process updates are required.
Requirements
- 3 years' experience in gathering detailed business requirements, interpreting customer business needs, and translating needs into operational business requirements.
- Prior experience as an IT Business or Integration Analyst working with B2B digital integrations.
- Prior experience in customer service or customer facing role.
- Prior experience in eCommerce/eBusiness environment (e.g. EDI, B2B eCommerce, Supply Chain, other electronic integrations).
- Prior experience in integration procedure and process documentation.
Benefits
- health insurance
- pre-tax spending accounts
- retirement benefits
- paid time off
- short-term and long-term disability
- employee stock purchase plan
- life insurance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
business requirements gatheringproject managementintegration documentationB2B digital integrationseCommerceEDIsupply chain managementprocess documentationcustomer servicetechnical support
Soft Skills
communicationproblem-solvingcoordinationproactive reviewresource managementcustomer-facingteam collaborationstatus reportingissue escalationanalytical thinking