Drive results as the first point of contact for assigned Territory Managers and Customers through Team selling, administrative support, and resolving questions/requests/issues in a timely manner.
Serve as the primary liaison between Customers, Territory Managers, District Sales Managers and Product Sales Support Administrator.
Engage in regular phone conversations with customers, including taking orders, resolving issues, and opportunistically selling.
Review orders placed through US Foods Online to ensure accuracy/completeness, contacting customers with suitable substitutes as necessary.
Provide administrative support to Territory Managers and District Sales Managers, as needed.

Requirements

High School diploma or equivalent required; Bachelor’s degree preferred.
At least three (3) years of previous customer service experience required.
Food service distribution experience preferred.
Previous sales experience preferred, but not required.
Working knowledge of CRM tools is a plus (especially if it’s Salesforce.com).
Strong verbal communication and interpersonal skills and solid problem resolution ability required.
Candidate must have a solid customer service orientation, with ability to professionally and effectively influence/persuade customers to purchase products.
Able to process multiple issues simultaneously, driving them to successful resolution.
Working knowledge of Microsoft Word, Excel and Outlook required.

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer service experiencesales experienceproblem resolutionorder accuracyadministrative support

Soft Skills

verbal communicationinterpersonal skillscustomer service orientationinfluencepersuasionmultitasking

Certifications

High School diplomaBachelor’s degree