Customer Service Representative – National Sales, West Region
US Foods
full-time
Posted on:
Location Type: Hybrid
Location: Corona • Alaska • Arizona • United States
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Salary
💰 $17 - $26 per hour
About the role
- Provide contact and liaison between National Sales customers and the sales team and internal departments
- Process incoming orders; receive, evaluate, and respond to written or telephoned customer inquiries in a timely manner
- Work within established guidelines in order to achieve the objectives of the service agreement consistent with customer expectations
- Back up to Sales Coordinator roles
- Receive inbound calls and place outbound calls to customers in order to provide information about products and services
- Keep records of customer interactions and transactions
- Resolve customers' service or billing complaints
- Contact customers in order to respond to inquiries or to notify them of claim results
- Obtain and examine all relevant information in order to assess validity of complaints
- Coordinate same-day deliveries and pickups for customers
- Process pickup requests from customers and National Sales team
- Respond to delivery/routing questions and issues from customers
- Respond to product inquiries from customers
- Share new or additional services or products with customers
- Prepare invoices for returned goods
- Contact all customers affected by product recalls and withdrawals
- Recommend improvements in products, shipping, service, or billing methods and procedures
Requirements
- High School diploma or equivalent required; Bachelor’s degree preferred
- Minimum of three years experience in customer service call center environment required
- Experience in food service distribution a plus
- Excellent verbal communication skills and problem resolution ability required
- Working knowledge of Microsoft Word and Outlook required
- CRM / Phone Technology experience preferred
Benefits
- Full US Foods Benefits - DAY 1!
- medical
- dental
- vision
- 401K
- life insurance
- paid time off
- short-term and long-term disability
- employee stock purchase plan
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer serviceorder processingbilling resolutioncomplaint assessmentinvoice preparationdelivery coordinationproduct knowledge
Soft skills
verbal communicationproblem resolutioninterpersonal skillsorganizational skills
Certifications
High School diplomaBachelor’s degree