Associate Premier Support Engineer

US CLOUD: Microsoft Premier/Unified Support Alternative

full-time

Posted on:

Location Type: Remote

Location: Montana • United States

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Tech Stack

AzureDNS

About the role

  • Assist clients in deploying, operating, and troubleshooting Microsoft technologies
  • Resolve complex technical issues to ensure high levels of customer satisfaction
  • Contribute to service improvement initiatives
  • Document all troubleshooting steps and keep clients updated on progress
  • Maintain regular communication with clients, addressing issues proactively
  • Advocate for client needs, providing strategic solutions aligned with their goals
  • Create and maintain technical documentation for internal and client use
  • Share new knowledge with the team through training and mentoring

Requirements

  • 2+ years of experience in Microsoft technologies
  • Familiarity (1+ years) with Windows Server
  • Exposure to Active Directory/Azure AD and DNS
  • Basic experience in technical writing
  • Ability to work effectively in a virtual environment
  • Interest in pursuing relevant certifications in Microsoft technologies
Benefits
  • Equal opportunity employer
  • Values diversity
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Microsoft technologiesWindows ServerActive DirectoryAzure ADDNStechnical writing
Soft Skills
customer satisfactionservice improvementcommunicationproblem-solvingmentoring