US CLOUD: Microsoft Premier/Unified Support Alternative

Technical Account Manager

• The Technical Account Manager will oversee and address customers' technical needs within the Microsoft tech stack, helping them maximize the use of Microsoft technologies.
• You will build customer trust and loyalty by serving as their advocate, driving customer-centric improvements, and delivering customized solutions.
• Your role includes proactively addressing risks, minimizing downtime, and streamlining operations to boost efficiency and business growth.
• As part of the advisory team, you will collaborate with technical support and engineering teams to resolve customer issues.

Account Executive

• Responsible for driving revenue growth through direct client and partner engagement
• Manage the sales pipeline and achieve sales targets
• Develop client relationships and deliver tailored presentations
• Negotiate contracts and ensure seamless sales experience
• Provide clients with clear guidance and follow-up throughout the sales process

Client Partner

• Identify, prospect, and recruit new channel partners (resellers, distributors, agents, integrators, or strategic partners)
• Qualify potential partners based on strategic fit, market coverage, and revenue potential
• Support partner onboarding, including training, enablement, and go-to-market alignment
• Collaborate with partners to generate, qualify, and progress sales opportunities
• Track partner performance against targets and contribute to revenue forecasting
• Build and maintain strong, long-term relationships with partner stakeholders
• Conduct regular partner business reviews to assess performance and identify growth opportunities
• Address partner issues and escalate internally as needed to ensure partner satisfaction
• Serve as the primary point of contact for assigned channel partners
• Educate partners on products, value propositions, pricing, and sales processes
• Coordinate marketing campaigns, events, and promotions with partners
• Maintain accurate partner and opportunity data in CRM systems
• Prepare regular reports on partner recruitment, engagement, and revenue contribution

Channel Partner Development Representative

IT Support

• Leverage deep Microsoft expertise to align business goals with technical design
• Collaborate with internal teams and client technology groups
• Deploy, upgrade, and migrate systems
• Conduct root cause analyses on complex technical issues
• Deliver tailored recommendations and execute solutions to ensure optimal performance

Technical Account Manager

Account Executive

Channel Partner Development Representative

Enterprise Architect