US CLOUD: Microsoft Premier/Unified Support Alternative

Director

• Lead and mentor a team of consultants and engineers to deliver high-quality Microsoft solutions
• Orchestrate daily team workload, ensuring optimal resource allocation based on skill, availability, and client need
• Serve as executive sponsor for strategic accounts, guiding clients through complex transformation initiatives
• Lead solution architecture and delivery strategies for high-value engagements aligned with business outcomes
• Drive revenue growth through account expansion, upsell opportunities, and proactive client engagement
• Define and monitor KPIs for delivery excellence, including SLA compliance, CSAT, utilization, and delivery velocity
• Implement systems and dashboards to track financial performance, team productivity, and client satisfaction trends
• Influence pricing strategies, contract structures, and delivery models to align with profitability and client value.

Director of Consulting Services

Project Manager

• Lead large-scale client projects requiring formal project management oversight from initiation through closure.
• Develop and manage detailed project plans, schedules, and milestones aligned with client and business objectives.
• Coordinate with Enterprise Architects, Technical Consultants, Engagement Specialists, and CSMs to ensure unified execution.
• Track progress, manage scope changes, and oversee risk mitigation to ensure successful project delivery.
• Facilitate kickoff meetings, status reviews, and close-out sessions, maintaining clear and proactive communication.
• Develop, maintain, and refine PMO documentation, including templates, policies, and procedural guides.
• Collaborate with leadership to formalize and document project intake, change management, and delivery workflows.
• Support continuous improvement efforts that strengthen cross-functional communication and delivery predictability.
• Assist in preparing internal communications, process overviews, and audit-ready documentation for corporate stakeholders.
• Uphold consistency in project delivery practices across all Consulting Services engagements.
• Ensure compliance with established methodologies, reporting standards, and documentation protocols.
• Identify process gaps and propose structured improvements that enhance efficiency and scalability.
• Serve as the primary point of contact for clients throughout project execution.
• Ensure project goals, deliverables, and timelines are clearly understood and met through structured communication.
• Foster long-term relationships by maintaining transparency, responsiveness, and accountability.

Support Engineer

• Assist clients in deploying, operating, and troubleshooting Microsoft technologies
• Drive client success by resolving complex technical issues
• Ensure high levels of customer satisfaction
• Contribute to service improvement initiatives
• Work collaboratively with clients and internal teams

Director of Consulting Services

Project Manager

Premier Support Engineer