Associate Technical Account Manager

US CLOUD: Microsoft Premier/Unified Support Alternative

Associate Technical Account Manager addressing technical needs using Microsoft technologies. Building customer loyalty through advocacy and collaboration with support teams.

Posted 5/15/2026full-timeRemote • Montana • 🇺🇸 United StatesJuniorMid-LevelWebsite

Tech Stack

Tools & technologies

AzureERPSQL

About the role

Key responsibilities & impact

The Associate Technical Account Manager will oversee and address customers' technical needs within the Microsoft tech stack, helping them maximize the use of Microsoft technologies.
You will build customer trust and loyalty by serving as their advocate, driving customer-centric improvements, and delivering customized solutions.
Your role includes proactively addressing risks, minimizing downtime, and streamlining operations to boost efficiency and business growth.
As part of the advisory team, you will collaborate with technical support and engineering teams to resolve customer issues.

Requirements

What you’ll need

1+ years of experience in an Enterprise support environment with a strong understanding of corporate account support needs and emerging Microsoft trends.
Experience in production and analysis of customer reporting against KPIs.
Experience within Windows Server, Win10, Active Directory, Systems Center, Azure, Office 365, SharePoint Server, SQL Server, Exchange Server, and Dynamics ERP.
Refined oral and written communication skills with ability to effectively negotiate, convey ideas, and build strong relationships.
Strong organizational skills.
Bachelor's degree in computer science, information systems, or business preferred.

Benefits

Comp & perks

We are an equal opportunity employer, and we value diversity at our company. We do not discriminate based on race, religion, color, national origin, dietary preferences, gender, sexual orientation, age, fashion sense, marital status, veteran status, disability status, or political leanings. Come as you are.

ATS Keywords

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Hard Skills & Tools

customer reportingKPI analysisWindows ServerWin10Active DirectorySystems CenterAzureOffice 365SharePoint ServerSQL Server

Soft Skills

oral communicationwritten communicationnegotiationrelationship buildingorganizational skills

Certifications

Bachelor's degree in computer scienceBachelor's degree in information systemsBachelor's degree in business