URUS Group

Client Services Representative

URUS Group

full-time

Posted on:

Location Type: Remote

Location: United States

Visit company website

Explore more

✨ AI Apply
Apply

About the role

  • Respond to client inquiries within 24 hours with accuracy, professionalism, and empathy.
  • Interpret client objectives and operational goals to provide tailored consultation on services and products.
  • Coordinate with cross-functional teams to meet complex client needs, ensuring timely and efficient service delivery.
  • Communicate technical results and service outcomes clearly and promptly, enabling confident client decisions.
  • Work proactively with clients to resolve issues, build trust, and identify win/win solutions.
  • Maintain open communication with clients and internal departments, including occasional after-hours responsiveness when client needs or time-sensitive issues arise.
  • Serve as the client’s primary advisor for production planning, genetic services, and animal movement coordination.
  • Collaborate closely with production teams to make informed service adjustments that align with evolving client goals.
  • Support contracts, customer service agreements, and inventory management (cattle, embryos, semen).
  • Monitor feedback, identify trends, and propose process improvements to enhance the client experience.
  • Develop long-term relationships based on trust, responsiveness, and transparency with both clients and colleagues.
  • Actively support client retention and loyalty through thoughtful, goal-aligned service.
  • Represent Trans Ova Genetics professionally in appearance, communication, and ethical decision-making.
  • Participate in cross-departmental initiatives to improve services, systems, and client outcomes.

Requirements

  • Bachelor’s Degree required; emphasis in Animal Science, Agribusiness, or related field preferred.
  • 3–5 years of experience in a client-facing, consultative role within the agricultural or animal science sectors.
  • Experience in bovine genetics, dairy, or beef production is highly desirable.
  • Excellent interpersonal communication, problem-solving, and time management skills.
  • Comfortable with technology, including Microsoft Excel, Word, PowerPoint, and CRM tools.
  • Ability to manage competing demands independently while maintaining attention to detail.
  • Proven ability to maintain balance between responsiveness and personal boundaries in a flexible work environment.
Benefits
  • While work-life balance is supported, occasional communication outside of traditional business hours may be necessary to meet client needs or respond to urgent team coordination.
  • Professional demeanor with a strong commitment to customer service and ethical standards.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
bovine geneticsdairy productionbeef productioninventory managementconsultative roleclient retentionservice deliveryprocess improvementsproduction planninganimal movement coordination
Soft Skills
interpersonal communicationproblem-solvingtime managementempathytrust buildingresponsivenesstransparencycollaborationadaptabilityattention to detail