Urrly

VP of Operations – Customer Experience

Urrly

full-time

Posted on:

Location Type: Remote

Location: Colorado • Florida • United States

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Salary

💰 $175,000 - $225,000 per year

Job Level

Lead

About the role

  • Own Customer Success, Ops, and Back Office.
  • Report to CEO.
  • Lead leaders and vendors.
  • Fix messy processes.
  • Build systems that scale.
  • Standardize processes across teams and vendors.
  • Drive automation (AI tools, fewer manual tasks).
  • Improve CSAT, retention, call performance.
  • Own vendor performance (fulfillment, printing, tech).
  • Build KPI scorecards and operating cadence.
  • Integrate acquisitions into one operating system.

Requirements

  • 5–7+ years ops leadership (team + P&L exposure)
  • Experience scaling processes across teams
  • Strong financial acumen (revenue, margin, cash flow)
  • Led cross-functional projects to completion
  • Experience with vendors or fulfillment operations
  • Comfortable in fast-moving, ambiguous environments
  • Tech-enabled services or EdTech experience (nice to have)
  • M&A integration experience (nice to have)
  • Shopify or order workflow systems exposure (nice to have)
Benefits
  • Health insurance
  • Paid time off
  • Bonus tied to company + individual performance
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
ops leadershipP&L exposurefinancial acumenKPI scorecardsautomationprocess standardizationvendor managementM&A integrationcross-functional project managementorder workflow systems
Soft Skills
leadershipproblem-solvingcommunicationadaptabilityteam collaborationstrategic thinkingprocess improvementcustomer success focusperformance managementorganizational skills