Senior Manager, Restaurant & Venue Support
URBN (Urban Outfitters, Anthropologie Group, Free People & Nuuly)
full-time
Posted on:
Location Type: Office
Location: Philadelphia • Pennsylvania • United States
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Job Level
About the role
- Lead all company-wide training initiatives for managers and hourly team members.
- Design and oversee onboarding programs for new managers; support hourly onboarding standards.
- Manage and update as necessary a Certified Training Program and manager certification process in conjunction with Directors of Operations.
- Update and maintain training manuals, SOPs, and service standards.
- Establish service benchmarks and conduct standards testing to ensure consistent execution.
- Drive a culture of continuous learning and operational excellence.
- Oversee compliance training including food handler certifications and responsible alcohol certifications.
- Monitor completion rates and ensure audit readiness across all markets.
- Conduct restaurant audits focused on training adherence and service standards.
- Serve as owner of the company’s POS system, Toast.
- Lead POS implementation, enhancements, and training across all locations.
- Manage other key components of the restaurant tech stack, serving as a resource to managers and chefs.
- Support rollout, adoption, and optimization of operational systems.
- Act as project manager for all training components of new restaurant openings.
- Develop and execute pre-opening training plans and checklists.
- Partner closely with Directors of Operations to ensure on-time, fully trained launches.
- Manage the hiring process with particular emphasis on training and turnover.
- Manage training and development communication.
Requirements
- 7+ years of multi-unit restaurant and event leadership experience in Training, Operations, or Learning & Development required.
- Strong background in POS systems and restaurant technology platforms; experience with Toast strongly preferred.
- Experience leading new restaurant openings.
- Deep understanding of hospitality compliance requirements.
- Proven ability to build scalable systems and drive accountability.
- Strong project management, communication, and facilitation skills.
- Willingness to travel regularly.
Benefits
- medical
- dental
- vision
- PTO
- generous employee discounts
- retirement savings and much more!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
training program designonboarding programsstandards testingrestaurant auditsproject managementsystem implementationoperational systems optimizationtraining manuals updateservice benchmarks establishmentcompliance training
Soft Skills
leadershipcommunicationfacilitationaccountabilityorganizational skillscontinuous learning promotionteam managementcollaborationproblem-solvingadaptability
Certifications
food handler certificationresponsible alcohol certificationmanager certification