URBN (Urban Outfitters, Anthropologie Group, Free People & Nuuly)

General Manager

URBN (Urban Outfitters, Anthropologie Group, Free People & Nuuly)

full-time

Posted on:

Location Type: Office

Location: Wayland • Massachusetts • United States

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $90,000 - $110,000 per year

About the role

  • Serve as the ultimate brand ambassador, championing a premier customer experience and ensuring brand values are reflected in every touchpoint
  • Intentionally connect with guests to obtain real time feedback; effectively respond to all customer communication channel, and engage in customer feedback
  • Cultivate a culture of hospitality by modeling extraordinary service standards and creating moments of genuine guest delight
  • Proactively manage and closely monitor all controllable expenses and implement strategic initiatives to minimize waste while identifying new revenue streams.
  • Develop and monitor all food and beverage offerings to ensure peak quality and unwavering brand alignment
  • Ensure a pristine and safe environment by overseeing routine maintenance schedules and timely facility repairs.
  • Coordinate with contracted vendors to ensure that the terms of contracts are being met; be a strong communicator with internal teams based on needs
  • Enforce company standards, policies, and procedures, including cash handling, reporting and dress codes
  • Uphold the highest standards for sanitation and safety, ensuring the team exceeds all regulatory and company requirements
  • Drive financial business goals with purposeful contributions to programs that build sales, maximize profitability, grow concept and serve customer needs; track metrics of programs
  • Foster a positive work environment by cultivating an inclusive, high-energy work environment that prioritizes employee engagement and team morale
  • Mentor and develop junior management, ensuring their mastery of operational systems and the holistic growth of their leadership and hospitality skills
  • Provide a strong line of communication to the full team, keeping them abreast of upcoming initiatives, important dates, current priorities, and circulation of feedback
  • Oversee the talent acquisition process, to ensure a best in class roster
  • Champion a culture of transparency and continuous improvement by providing candid, actionable feedback and actively soliciting upward communication from the team

Requirements

  • 5-8 years restaurant experience
  • 2 years management experience, in a General Manager role
  • Experience opening new restaurant location
  • Ability to work in a standing position for long periods of time (up to 10 hours)
  • Ability to reach, bend and stoop
Benefits
  • Affordable medical, vision and dental coverage.
  • Employer-matched 401(k) plan
  • All employees receive a merchandise discount at all URBN brands (Urban Outfitters, Free People, Anthropologie, Terrain and Menus & Venues)
  • Qualified transportation credit
  • Generous employee referral program and much more!
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
restaurant managementfood and beverage developmentfinancial trackingsanitation standardscontract managementcustomer feedback analysisexpense managementtalent acquisitionoperational systems masterysales program development
Soft Skills
customer servicecommunicationleadershipteam morale cultivationemployee engagementmentoringproblem-solvingtransparencyhospitalityinclusive work environment