Department Manager – Service & Styling
URBN (Urban Outfitters, Anthropologie Group, Free People & Nuuly)
full-time
Posted on:
Location Type: Office
Location: Miramar Beach • Florida • United States
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Salary
💰 $25 per hour
About the role
- Leads by example in providing extraordinary service where all customers feel welcome, heard and valued
- Teaches the team to provide a frictionless customer experience by utilizing technology to transact in the moment, upsell, and clientele
- Provides the tools needed for associates to deliver an elevated shopping experience through cultivating connections, creating an individualized service and styling experience
- Supports the Store Manager in curating events and experiences that are reflective of the interests of the local customer and surrounding community to drive brand engagement
- Oversees the training, development, and accountability of the CEM program, creating a culture that prioritizes service and sales
- Drives the styling program by empowering styling team members to cultivate relationships, generate new business, and mentor associates
- Supports the Store Manager in identifying and onboarding external talent to add different perspectives and experience to the team; invests in internal employee engagement to retain a diverse team and fuel internal growth
- Utilizes brand resources to champion employee development and support initiatives such as the SPARKED Journal, employee recognition, and team building activities
- Contributes to assessing sales forecasts to accurately schedule support and optimize peak selling hours through team initiatives
- Takes an active role in opening and closing, restock, standards, cleanliness, IT and facilities issues, and loss prevention efforts
- Supports product flow processes which include shipment receipt, processing, security tagging, and preparing product for floor placement
Requirements
- Anthro brand fan
- 2+ years of retail leadership experience
- Strong merchant skills and a history of delivering financial results
- Proven record of developing great talent
- Ability to work flexible hours to meet the needs of the store including nights, weekends, and holidays
Benefits
- medical
- dental
- vision
- PTO
- generous employee discounts
- retirement savings and much more!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
retail leadershipmerchant skillssales forecastingcustomer experienceemployee developmentstyling program managementtalent developmentloss preventionproduct flow processesevent curation
Soft Skills
customer serviceteam buildingrelationship cultivationmentoringcommunicationflexibilityaccountabilityengagementleadershipproblem-solving