URBN (Urban Outfitters, Anthropologie Group, Free People & Nuuly)

Creative Ops Manager

URBN (Urban Outfitters, Anthropologie Group, Free People & Nuuly)

full-time

Posted on:

Location Type: Office

Location: Philadelphia • Pennsylvania • United States

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About the role

  • Master Scheduling & Pipeline Management
  • Integrated Team Calendar: Own and publish the master production calendar.
  • Ensure all stakeholders have 100% visibility into weekly and monthly shoot cadences.
  • Project Scoping: Work with stakeholders to define project scope, goals, and deliverables, ensuring alignment and clear communication.
  • Risk Mitigation: Proactively identify risks, gaps, and roadblocks and solve them before they become issues.
  • Brief Gatekeeping: Serve as the final filter for incoming project briefs.
  • Ensure that all necessary information has been collected on behalf of the studio team from cross divisional partners, and creative requirements for "actionability" before they are assigned to the studio team.
  • Resource Forecasting: Analyze seasonal volumes to predict peak periods, proactively signaling the need for adjusted timelines.
  • Documentation & Transparency: Meticulously document all project updates, scope changes, and timeline shifts.
  • Communicate the "ripple effect" of these changes to all relevant stakeholders in real-time.
  • Strategic Planning & Workflow Optimization
  • Status Tracking: Maintain a high-level of communication between Creative Merch and Buying to foresee any sample hand off issues.
  • Proactively communicate to studio teams if scheduling needs to be adjusted.
  • Cross-Functional Liaison: Act as the central information hub between Brand Marketing and Creative, ensuring total clarity and transparency across departments.
  • Process Engineering & Systems
  • System Ownership: Serve as the Power User for project management tools (e.g., Asana).
  • Maintain data integrity to ensure project statuses are always "live" and accurate.
  • SOP Development for Special Shoots: Build and enforce Standard Operating Procedures (SOPs) for hand-off points between Marketing/Merchandising (the source), Operations (the plan), and the Studio (the execution).
  • Bottleneck Resolution: Identify and resolve friction points—such as late briefs or technical dependencies—before they disrupt the production floor.
  • Cross-Functional Coordination
  • Primary Liaison: Serve as the central point of contact for studio timelines and project scope across Marketing, Creative Merchandising, Buying, and Brand Identity teams.
  • Relationship Management: Foster and maintain strategic partnerships with key decision-makers and cross-functional stakeholders to ensure organizational alignment.
  • Operational Support: Provide ongoing technical and logistical support throughout the project lifecycle, proactively troubleshooting issues to ensure seamless execution.
  • Meeting Facilitation: Lead project kickoffs, weekly status updates, and post-launch retrospectives to drive continuous process improvement.

Requirements

  • Bachelor’s degree in Project Management, Creative Operations, Photography, or a related field OR 3–5 years of experience in project or program management, preferably in a creative, studio, or retail environment.
  • Proficiency in project management software (e.g., Asana, Airtable, Trello, Smartsheet).
  • Familiarity with studio workflows and digital asset management systems.
  • Strong working knowledge of Microsoft Office and Google Workspace.
  • Excellent organizational and time management skills.
  • Strong communication and interpersonal abilities.
  • Ability to manage multiple projects simultaneously in a fast-paced environment.
  • Detail-oriented with a proactive, problem-solving mindset.
  • Skilled at gathering and clarifying project briefs to ensure teams have the information they need to execute effectively.
Benefits
  • medical
  • dental
  • vision
  • PTO
  • generous employee discounts
  • retirement savings and much more
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
project managementresource forecastingrisk mitigationdocumentationprocess engineeringSOP developmentstatus trackingproject scopingrelationship managementproblem-solving
Soft Skills
organizational skillstime managementcommunicationinterpersonal abilitiesdetail-orientedproactive mindsetcross-functional coordinationmeeting facilitationstrategic planningworkflow optimization
Certifications
Bachelor’s degree in Project ManagementBachelor’s degree in Creative OperationsBachelor’s degree in Photography3–5 years of experience in project management