Urban Pathways

Manager

• Provides and documents clinical and case management services for assigned clients.
• Provides comprehensive case management services including crisis intervention, advocacy, assistance in problem-solving, assessment, conflict resolution, entitlements, training on daily living skills, and referrals.
• Assesses client needs and develops service plans and client objectives to achieve self-sufficiency.
• Conducts field work including home visits, escorting clients to appointments, and outreach.
• Monitors client medication as required.
• Maintains and submits all necessary documents and reports as required by Urban Pathways, regulatory, and funding agency policies, procedures, and regulations.
• Attends staff meetings, training, and supervisory sessions as required.
• Develops and maintains relationships with community services and resources.
• Performs all other duties as assigned.

Case Manager

Director

• Reporting to the Program Director, the Director of Social Services oversees the clinical and case management functions of the program, ensuring an ongoing best-practice approach to program functioning and compliance with regulatory agency policies and procedures.
• Manages and supervises the Social Services Department.
• Oversees or monitors all clinical provisions of the program for clients, including but not limited to casework, case plans, housing placements, substance abuse/MICA counseling, incident reporting, investigation documentation, and all other activities.
• Oversees all quality improvement monitoring functions, including, but not limited to 360 case reviews, Utilization Reviews, and Service Plan reviews.
• Assesses and coordinates Social Services staff training needs with the Program Director.
• Prepares, maintains, and submits timely and accurate statistical and other reports mandated by Urban Pathways, regulatory, and funding agencies.
• Assesses, coordinates, and facilitates staff Training.
• Provide back-up administrative coverage in the absence of the Program Director as needed.
• Monitors and ensures the accuracy of employee timekeeping and payroll systems.
• Ensures timely evaluations of social service staff, identifying areas for improvement and corrective actions as needed.