Urban Insight

Solutions Engineer

• Lead technical discovery workshops to define client needs, challenge assumptions, and translate complex business objectives into a strategic and scalable technical vision.
• Partner with sales and account teams during the pre-sales cycle, acting as the primary technical authority in client presentations and workshops.
• Architect solutions for proposals, RFPs, and Statements of Work (SOWs), providing clear estimates, identifying technical risks, and outlining the value of our proposed solution.
• Serve as a trusted technical advisor to clients and internal stakeholders, articulating complex architectural decisions and their impact on business outcomes.
• Design high-level and detailed architecture for CMS-based and headless web applications, including component structure, data flow, APIs, hosting strategy, and third-party integrations.
• Evaluate and select the ideal technology stacks, platforms, and third-party services that align with client requirements and long-term strategic goals.
• Own and document the end-to-end system design through clear architecture diagrams, data models, and technical specifications that serve as the blueprint for development.
• Provide architectural governance and technical oversight to development teams, ensuring the final implementation aligns perfectly with the architectural vision and industry best practices.
• Drive continuous improvement by evaluating and championing emerging technologies, frameworks, and architectural patterns that enhance Urban Insight's service offerings.

Solutions Architect – Websites and Web Applications

Revenue Operations

• Assist the Director of Client Development by ensuring sales processes are followed, from initial outreach and research to proposal creation using AI tools
• Facilitate the client onboarding process, including scheduling internal kickoff meetings and creating handoff documents
• Own the cleanliness and effectiveness of our revenue systems, primarily HubSpot
• Monitor and manage the entire recruiting pipeline, managing the candidate workflow, scheduling interviews, and supporting the onboarding of new employees

RevOps and Executive Operations

COP 7,500,000 - COP 9,750,000 per month

System Administrator

• Manage hardware, software, and account access; and provide technical support and troubleshooting across our fully remote, distributed team
• Be the face of technology for all new hires for onboarding and handle all offboarding activities
• Manage the security and reliability of our websites (primarily, Drupal and Wordpress), systems, and internal infrastructure
• Collaborate with developers to ensure consistent and efficient work
• Develop and maintain technical documentation, technical policies & procedures; and foster a culture of strong documentation
• Manage and perform hosting setup and configuration, security upgrades, and site launches for client projects

SysAdmin – Part Time

Backend Engineer

• Manage hardware, software, and account access; and provide technical support and troubleshooting across our fully remote, distributed team.
• Be the face of technology for all new hires for onboarding and handle all offboarding activities.
• Manage the security and reliability of our websites (primarily, Drupal and Wordpress), systems, and internal infrastructure.
• Collaborate with developers to ensure consistent and efficient work.
• Develop and maintain technical documentation, technical policies & procedures; and foster a culture of strong documentation.
• Manage and perform hosting setup and configuration, security upgrades, and site launches for client projects.

SysAdmin, Drupal – Part Time

• Serve as central support hub for revenue-generating (Sales) and back-office Operations functions, working closely with the COO, CEO, Director of Client Development, and department heads.
• Role is an even split between revenue operations and executive support (initially HR responsibilities).
• Sales & Marketing Operations: assist Director of Client Development to ensure sales processes are followed, from initial outreach and research to proposal creation using AI tools; organize key documents, manage the proposal calendar, and capture and follow-through on action items from partner meetings.
• Client Onboarding: facilitate client onboarding after deal close, schedule internal kickoff meetings, create handoff documents, and assist Project Managers with deck assembly to ensure smooth transition from sales to production.
• HubSpot & Systems Management: own cleanliness and effectiveness of revenue systems (primarily HubSpot); groom data, manage renewal and close dates, build reports and dashboards, enrich data from lists, and ensure data integrity across platforms.
• Outbound sequences & systems setup: set up outbound sequences and enable Revenue team outreach using tools like Apollo, Reply.io, Instantly, etc.
• HR & Recruiting Support: monitor and manage the recruiting pipeline; post roles, work with hiring managers to understand needs, manage candidate workflow, schedule interviews, and support onboarding of new employees.
• Provide executive operations support to CEO and COO and take ownership of HR administration tasks over time (e.g., performance review cycle, HR surveys).

Revenue Operations and Executive Operations

• Split role between revenue operations and executive support (initially HR), supporting COO, CEO, and Director of Client Development
• Assist Director of Client Development ensuring sales processes are followed from outreach to proposal creation using AI tools
• Organize key documents, manage proposal calendar, capture and follow-through on action items from partner meetings
• Facilitate client onboarding: schedule internal kickoff meetings, create handoff documents, assist Project Managers with deck assembly
• Own cleanliness and effectiveness of revenue systems, primarily HubSpot: groom data, manage renewal/close dates, build reports and dashboards, enrich data, ensure data integrity
• Set up outbound sequences and enable Revenue team for outreach using tools like Apollo, Reply.io, Instantly
• Monitor and manage recruiting pipeline: post roles, work with hiring managers, manage candidate workflow, schedule interviews, support onboarding of new employees
• Proactively identify and suggest improvements to sales and recruiting workflows and tools; may manage performance review cycle and administer HR surveys

Revenue Operations, Executive Operations

• Sales & Marketing Operations : Assist the Director of Client Development by ensuring sales processes are followed, from initial outreach and research to proposal creation using AI tools. You will organize key documents, manage the proposal calendar, and capture + follow-through on action items from partner meetings.
• Client Onboarding : Once a deal closes, you will facilitate the client onboarding process. This includes scheduling internal kickoff meetings, creating handoff documents, and assisting Project Managers with deck assembly to ensure a smooth transition from sales to production.
• HubSpot & Systems Management : Own the cleanliness and effectiveness of our revenue systems, primarily HubSpot. This includes grooming data, managing renewal and close dates, building reports and dashboards, enriching data from lists, and ensuring data integrity across all platforms. This also includes setup of outbound sequences to enable the Revenue team for outreach (using tools like Apollo, Reply.io , Instantly, etc.).
• HR & Recruiting Support : Monitor and manage the entire recruiting pipeline. This involves posting roles, working with hiring managers to understand their needs, managing the candidate workflow, scheduling interviews, and supporting the on-boarding of new employees.
• Success Metrics In your first 3 months Become an expert in Urban Insight business development, sales, and marketing processes and tools. Demonstrated a clear understanding of HubSpot, including reporting, lists, and configuration, and are maintaining data cleanliness across all revenue systems. Successfully taken ownership of the recruiting pipeline, oriented with all department leads on their hiring needs, and are independently managing the candidate workflow. Built effective working relationships with the CEO, COO, and key department heads, understanding their needs, and reliably executing daily support tasks in sales, marketing, and HR. By the end of the first year Established as a trusted operational partner, proactively identifying and suggesting improvements to internal sales and recruiting workflows and tools. Designed and implemented tangible improvements to the sales and recruiting workflows, demonstrably increasing efficiency and accuracy. Demonstrated mastery and reliability across the full spectrum of your responsibilities, from HubSpot grooming to client onboarding and HR administration. Successfully taken ownership of expanded operational duties, such as managing the performance review cycle, and administering HR surveys.

• Assist the Director of Client Development by ensuring sales processes are followed, from initial outreach and research to proposal creation using AI tools
• Organize key documents, manage the proposal calendar, and capture + follow-through on action items from partner meetings
• Facilitate the client onboarding process including scheduling internal kickoff meetings, creating handoff documents, and assisting Project Managers with deck assembly
• Own the cleanliness and effectiveness of revenue systems primarily HubSpot: grooming data, managing renewal and close dates, building reports and dashboards, enriching data from lists, ensuring data integrity across platforms
• Setup outbound sequences for Revenue team using tools like Apollo, Reply.io, Instantly
• Monitor and manage the entire recruiting pipeline: posting roles, working with hiring managers, managing candidate workflow, scheduling interviews, supporting on-boarding of new employees
• Work closely with COO, CEO, and Director of Client Development, and various department heads to support growth
• Split role between revenue operations and executive support (initially HR needs)

Solutions Architect – Websites and Web Applications

RevOps and Executive Operations

SysAdmin – Part Time

SysAdmin, Drupal – Part Time

Revenue Operations and Executive Operations

Revenue Operations, Executive Operations

Revenue Operations, Executive Operations

RevOps, Executive Operations