Urban Insight

Project Manager

• Own day-to-day coordination, prioritization, and management of work for Support clients and the Service Desk.
• Keep client websites secure and up-to-date, address enhancement requests, and guide clients through documented planning, quality assurance, and launch processes for updates.
• Serve as a dependable client contact for Support accounts, proactively communicate ticket status, guide clients through request scoping, and present progress or requirements confidently in check-in meetings.
• Shadow Senior Project Managers on large-scale, complex client engagements to learn agency delivery methodologies and project lifecycles while actively supporting day-to-day execution, including shepherding development tickets, meeting scheduling and summaries, performing QA testing, and managing content entry.
• Manage support schedules, project budgets, and ticket scopes proactively.
• Participate in internal team and client meetings, evaluate minor technology frameworks or enhancements, and maintain high organization standards for ticket tracking.
• Learn and utilize internal PM tools, ticketing systems, and emerging AI tools to improve personal task efficiency and share helpful insights with the project management team.

Digital Project Coordinator

Editor

• Editing, publishing and writing – 50% of time
• Assigning and editing 2-5 feature, op-ed, analysis and other editorial pieces per week, working closely with external contributors to hone pitches for assignment and delivering substantive, line and copy edits in a timely manner
• Packaging pieces for publishing: writing sharp, catchy headlines and deks; choosing attractive, editorially relevant and interesting imagery; utilizing AP style; uploading and formatting pieces in Planetizen’s content management system and scheduling them for release.
• Taking an active role in shaping editorial processes, content types and overall editorial ideation, including proactively identifying and problem-solving barriers to success and ideating opportunities for improvement and growth
• Writing short editorial posts (like monthly wrap-ups and Planetizen’s Federal Action Tracker), and contributing unique feature, op-ed, analysis or other editorial content pieces
• Sourcing, summarizing and publishing ~30 pieces of essential urban planning news per week for Planetizen’s aggregated newsfeed.
• Writing and formatting templated posts for Planetizen’s social media feeds and newsletters
• Using analytics and other audience engagement metrics to monitor and optimize editorial content performance according to Planetizen’s strategic goals
• Completing editing and quality assurance tasks for the Planetizen Guide to Graduate Urban Planning Programs, Planetizen Courses, AICP Exam Prep, and other Planetizen products.

Associate Editor, Planetizen

• Editing, publishing and writing – 50% of time
• Assigning and editing 2-5 feature, op-ed, analysis and other editorial pieces per week, working closely with external contributors to hone pitches for assignment and delivering substantive, line and copy edits in a timely manner
• Packaging pieces for publishing: writing sharp, catchy headlines and deks; choosing attractive, editorially relevant and interesting imagery; utilizing AP style; uploading and formatting pieces in Planetizen’s content management system and scheduling them for release
• Taking an active role in shaping editorial processes, content types and overall editorial ideation, including proactively identifying and problem-solving barriers to success and ideating opportunities for improvement and growth
• Writing short editorial posts (like monthly wrap-ups and Planetizen’s Federal Action Tracker), and contributing unique feature, op-ed, analysis or other editorial content pieces
• Sourcing, summarizing and publishing ~30 pieces of essential urban planning news per week for Planetizen’s aggregated newsfeed
• Writing and formatting templated posts for Planetizen’s social media feeds and newsletters
• Using analytics and other audience engagement metrics to monitor and optimize editorial content performance according to Planetizen’s strategic goals
• Completing editing and quality assurance tasks for the Planetizen Guide to Graduate Urban Planning Programs, Planetizen Courses, AICP Exam Prep, and other Planetizen products