Digital Project Coordinator

Urban Insight

Digital Project Coordinator managing support clients for a digital agency creating impactful web applications. Overseeing project management and coordination for client requests and technical support efforts.

Posted 7/1/2026full-timeRemote • 🇺🇸 United StatesJunior💰 $55,000 - $70,000 per yearWebsite

Tech Stack

Tools & technologies

DrupalWordPress

About the role

Key responsibilities & impact

Own day-to-day coordination, prioritization, and management of work for Support clients and the Service Desk.
Keep client websites secure and up-to-date, address enhancement requests, and guide clients through documented planning, quality assurance, and launch processes for updates.
Serve as a dependable client contact for Support accounts, proactively communicate ticket status, guide clients through request scoping, and present progress or requirements confidently in check-in meetings.
Shadow Senior Project Managers on large-scale, complex client engagements to learn agency delivery methodologies and project lifecycles while actively supporting day-to-day execution, including shepherding development tickets, meeting scheduling and summaries, performing QA testing, and managing content entry.
Manage support schedules, project budgets, and ticket scopes proactively.
Participate in internal team and client meetings, evaluate minor technology frameworks or enhancements, and maintain high organization standards for ticket tracking.
Learn and utilize internal PM tools, ticketing systems, and emerging AI tools to improve personal task efficiency and share helpful insights with the project management team.

Requirements

What you’ll need

Minimum of one year of project management or project coordination experience, preferably at a digital agency in web design and development.
Demonstrated ability to coordinate and prioritize support requests.
Proficiency with Drupal and/or WordPress, including content entry, basic configuration, and troubleshooting minor site issues.
Strong client communication and presentation skills.
Ability to produce concise, clear, professional memos, documentation, and ticket requirements.
Active use of AI tools in your current workflow to improve project delivery efficiency.
Bachelor’s degree in a related field or equivalent experience.
Previous success working remotely.
Solid understanding of Agile or ticket management practices (Scrum and Kanban processes) is a plus.

Benefits

Comp & perks

Medical, Dental and Vision insurance (95% employer-paid for you)
Paid time off (15 days increasing to 20 after four years)
Holiday time off (~10 days per year)
Company-sponsored 401(k) plan with employer match
An annual customized training plan and time to study
Performance and compensation reviews annually

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Project CoordinationContent EntryBasic ConfigurationTroubleshootingQuality Assurance TestingTicket ManagementBudget ManagementDocumentation ProductionAgile PracticesScrum and Kanban

Soft Skills

Strong Presentation SkillsProactive CommunicationOrganizational Skills

Certifications

Bachelor’s Degree in Related Field