ŌURA

Director, Partner Success

ŌURA

full-time

Posted on:

Location Type: Remote

Location: Alaska • Iowa • United States

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Salary

💰 $200,600 - $236,000 per year

Job Level

Lead

About the role

  • Own the partner lifecycle after the deal is signed
  • Take handoff from SW/HW Directors at signature and lead the journey through onboarding, launch, optimization, renewal, and expansion.
  • Serve as the primary point of contact for our ecosystem partners on performance, operations, and ongoing collaboration.
  • Build a scalable Partner Success engine
  • Design and implement standard playbooks for onboarding, launch readiness, in‑life support, and QBR/MBR rhythms across partner tiers utilizing the latest tools in AI.
  • Segment partners into clear tiers (e.g., strategic, growth, self‑serve) and align level of support, governance, and expectations accordingly.
  • Drive performance management and accountability
  • Define and manage scorecards and KPIs for each partner (attach rate, multi‑connected %, revenue, engagement, NPS, support metrics).
  • Run QBRs/MBRs with partners and internal stakeholders; surface insights, risks, and recommendations.
  • Identify underperforming partnerships early and lead structured turn‑around plans (or managed wind‑downs where appropriate).
  • Be the voice of partners inside Oura
  • Aggregate partner feedback across Product, Engineering, Marketing, Data, and Ops into clear, prioritized themes.
  • Influence Ecosystem primitives, motions, and surface roadmap based on what’s actually working in‑market and where friction is highest.
  • Help markets (eg. Women’s Health) understand how ecosystem partnerships are performing within their segments.
  • Ensure operational excellence and compliance
  • Partner with Legal, Security, and Clinical/Regulatory teams to ensure live partnerships operate within approved guardrails (data sharing, privacy, SLAs, reporting).
  • Work with Support/MX and Ops to handle escalations gracefully and maintain a high bar for member and partner experience.
  • Lead and grow the Partner Success function
  • Establish a culture of proactive problem‑solving, data‑driven decisions, and high‑quality communication with both partners and internal teams utilizing AI tools

Requirements

  • 8–10+ years in Customer/Partner Success, Account Management, Strategic Partnerships, or Operations in health tech, SaaS, platforms, or similar.
  • Experience owning post‑sales performance for complex, multi‑stakeholder partnerships or enterprise customers.
  • Strong comfort with data and analytics: you can work with RevOps/Data to define metrics, interpret dashboards, and turn insights into action.
  • Demonstrated ability to build or mature Partner Success/CS functions (playbooks, tiering, QBRs, health scoring, tooling).
  • Outstanding communication skills: you translate complex concepts into crisp narratives for execs, partners, and cross-functional peers.
  • Proven track record leading matrixed initiatives across Product, Engineering, Marketing, Sales/BD, and Operations.
  • High integrity around privacy, security, and member trust.
  • Fluency with the latest AI tools and building solutions for partner enablement to drive revenue per head efficiency.
  • A driven, self-starting mindset, comfortable with ambiguity, energized by building from zero to one.
  • A passion to make health a daily practice for millions of people worldwide.
Benefits
  • Competitive salary and equity packages
  • Health, dental, vision insurance, and mental health resources
  • An Oura Ring of your own plus employee discounts for friends & family
  • 20 days of paid time off plus 13 paid holidays plus 8 days of flexible wellness time off
  • Paid sick leave and parental leave
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data analysisperformance managementKPI managementpartner lifecycle managementplaybook developmenthealth scoringrevenue optimizationcustomer success strategiesmulti-stakeholder partnership managementoperational excellence
Soft Skills
communicationproblem-solvingdata-driven decision makinginfluencingcollaborationadaptabilityleadershipstrategic thinkingself-starting mindsetintegrity