Customer Success Manager
ŌURA
full-time
Posted on:
Location Type: Remote
Location: Alaska • Iowa • United States
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Salary
💰 $119,000 - $140,000 per year
About the role
- Own post-sale success for a portfolio of customers, serving as the primary point of contact.
- Build trusted relationships with stakeholders and align Oura solutions to customer goals and outcomes.
- Drive adoption, engagement, and retention by ensuring customers realize clear value from Oura’s products and services.
- Lead customer onboarding and manage ongoing lifecycle execution in partnership with Sales.
- Monitor account health, proactively identifying risks, renewal needs, and expansion opportunities.
- Collaborate cross-functionally with Sales, Enterprise Support, Product, and Operations to deliver a seamless customer experience.
- Apply Research and/or Healthcare domain knowledge to tailor engagement strategies and success plans.
- Manage multiple customer initiatives with strong execution, clear communication, and sound project management.
- Capture and share customer insights to inform product and process improvements.
- Maintain accurate account records and engagement data in CRM and internal systems.
Requirements
- 5+ years of experience in customer success, account management, professional services, or post-sales roles.
- Experience managing customer relationships in a technology, SaaS, or health-related environment.
- Strong understanding of how research institutions and/or healthcare organizations operate, including their workflows, stakeholder structures, data privacy and consent considerations, data handling practices, and success metrics.
- A consultative, customer-centric approach with the ability to build trust and credibility with people at all levels.
- Strong analytical, problem-solving, and communication skills.
- Self-starter mentality with the ability to manage multiple priorities in a fast-paced, evolving environment.
Benefits
- Competitive salary and equity packages
- Health, dental, vision insurance, and mental health resources
- An Oura Ring of your own plus employee discounts for friends & family
- 20 days of paid time off plus 13 paid holidays plus 8 days of flexible wellness time off
- Paid sick leave and parental leave
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
customer successaccount managementconsultative approachrelationship buildinganalytical skillsproblem-solvingcommunication skillsproject managementself-starter mentalitymulti-priority management