UQ College

Client Services Officer

UQ College

full-time

Posted on:

Location Type: Office

Location: Brisbane • Australia

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Salary

💰 A$83,776 - A$93,121 per year

About the role

  • Coordinate end-to-end administration of open and custom programs, including enrolments, system updates, timetabling support, and maintaining accurate course records.
  • Manage operational delivery requirements such as room bookings, materials, orientation sessions, and intensive program logistics (including catering, accommodation, and venue coordination).
  • Provide responsive client support by managing enquiries, liaising with external service providers, sourcing quotes, and escalating matters where required.
  • Maintain financial and reporting processes, including record keeping, approvals, run sheets, debrief documentation, management reporting, event support, and other administrative tasks as required.
  • Occasional evening or weekend work may be required to support program and event delivery.

Requirements

  • Demonstrated experience delivering high-level customer service in a fast-paced, client-focused environment.
  • Proven experience in event planning and delivery, including support for online engagement activities and webinars.
  • Excellent written, verbal and interpersonal communication skills, with the ability to build strong relationships with participants, stakeholders, clients and suppliers.
  • Strong organisational skills with the ability to prioritise competing demands, work independently, and consistently meet deadlines.
  • High-level proficiency in Microsoft Office and database systems, with confidence learning new software applications.
  • Strong attention to detail and ability to maintain accurate records and documentation.
  • Problem-solving skills with the ability to respond effectively in dynamic or challenging situations.
  • A proactive, collaborative approach with a commitment to continuous improvement and service excellence.
  • Desirable: Experience using EventsAir or similar event management system experience.
  • Tertiary qualifications in business administration, event management or related discipline, and/or relevant demonstrable experience providing effective and efficient administrative support within a multi-functional team environment.
Benefits
  • Up to 26 weeks paid parental leave/paid primary care leave
  • 17% superannuation contributions + 17.5% annual leave loading
  • Access to flexible working arrangements including hybrid working options, flexible start/finish times, purchased leave, and a condensed fortnight
  • Health and wellness discounts – fitness passport access, free yearly flu vaccinations, discounted health insurance, and access to our Employee Assistance Program for staff and their immediate family
  • Career development opportunities – access to exclusive internal-only vacancies and our Study for Staff program
  • On campus childcare options
  • Affordable parking (from just $6.40 a day)
  • Salary packaging options
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
event planningcustomer serviceadministrative supportrecord keepingfinancial processesreporting processesproblem-solvinglogistics managementonline engagement activitieswebinars
Soft Skills
communication skillsinterpersonal skillsorganizational skillsattention to detailproactive approachcollaborative approachtime managementability to prioritizeindependent workcommitment to continuous improvement
Certifications
tertiary qualifications in business administrationtertiary qualifications in event management