Upwind Security

Technical Support Specialist – US West Coast

Upwind Security

full-time

Posted on:

Location Type: Office

Location: San Francisco • California • United States

Visit company website

Explore more

✨ AI Apply
Apply

Tech Stack

CloudCyber SecurityDockerGrafanaKubernetesLinuxMySQL

About the role

  • Provide accurate and timely support via Slack, chat, or email to troubleshoot and resolve customer issues.
  • Diagnose and resolve technical problems, escalating complex issues to R&D or Product when needed.
  • Build strong relationships, educate customers on product features, and maintain a professional, supportive tone.
  • Create and update support documentation while logging all interactions in the support system.
  • Enhance skills through ongoing training to maintain technical excellence and deliver top-tier support.

Requirements

  • 1–3 years of experience in similar roles such as Technical Support, Technical Account Manager, or Escalation Engineer (not internal IT support roles) - Must
  • Fluency in English (both written and spoken).
  • Experience in MySQL - Must
  • Bachelor's degree in Engineering / Cyber Security, or an equivalent qualification
  • Experience with Cloud technologies, Containerization (Docker), networking, Linux and Kubernetes - Must
  • Experience with OpenSearch, Grafana, and various analysis tools for troubleshooting - Must
  • Experience in cybersecurity, with an emphasis on cloud environments.
  • Ability to adapt and learn, working effectively both solo and within a team setting.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
MySQLCloud technologiesContainerizationDockerNetworkingLinuxKubernetesOpenSearchGrafanaCybersecurity
Soft skills
Customer supportRelationship buildingCommunicationProblem-solvingAdaptabilityTeamworkTechnical excellenceProfessionalismEducationDocumentation
Certifications
Bachelor's degree in EngineeringBachelor's degree in Cyber Security