Upway

Customer Care – Bike Expert, Freelance

Upway

contract

Posted on:

Location Type: Remote

Location: Germany

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About the role

  • Handle customer inquiries efficiently
  • Ensure all customer inquiries and issues are resolved quickly and satisfactorily
  • Exceed customer expectations in every interaction
  • Respond promptly to customer inquiries via email, chat and occasionally by phone
  • Maintain a high level of responsiveness to ensure timely support for customers
  • Help customers choose the e‑bike that best fits their needs
  • Provide accurate, detailed information about available e‑bike models, features and specifications
  • Provide customers with regular updates on the delivery status of their e‑bike
  • Process warranty claims efficiently and coordinate with relevant departments to resolve issues quickly
  • Support customers with any post-purchase questions or concerns
  • Proactively identify areas for improvement in customer care and operational processes
  • Share feedback and suggestions to optimize workflows

Requirements

  • A positive, customer-focused attitude with a genuine love for working with customers
  • Ability to work independently and thrive in a fast-paced environment
  • Excellent written and verbal communication skills
  • Fluent German and English, both written and spoken
Benefits
  • You will literally help lay the groundwork for a fast-growing international company that makes e-mobility accessible to everyone
  • Work with highly experienced colleagues who are true rockstars in their field
  • A high degree of flexibility and autonomy in your role
  • Opportunities for growth within the company
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
customer-focused attitudeexcellent written communicationexcellent verbal communicationindependent workability to thrive in fast-paced environment