UptimeAI Inc.

Customer Success Manager

• Build strong relationships across operations, maintenance, and leadership teams
• Drive adoption of the platform within day-to-day workflows
• Identify and drive value realization opportunities (downtime reduction, efficiency improvement, cost savings)
• Track and communicate business impact to stakeholders
• Understand plant operations, maintenance, and reliability workflows
• Interpret insights and connect them to practical actions and outcomes
• Translate technical findings into clear, business-relevant recommendations
• Engage with cross-functional stakeholders and align them toward common outcomes
• Communicate effectively across levels — from operators to senior leadership
• Conduct training sessions and enable teams to effectively use the platform
• Work closely with internal teams (product, data, engineering) to address customer needs
• Support creation of case studies and success stories
• Act as a local coordination point for customer communication and reporting

Customer Success Manager – APAC

Business Development Rep

• Work on top of the pipeline funnel to build a strong and qualified pipeline for Sales team.
• Lead and execute GTM strategies to achieve company targets in the APAC and Middle East.
• Identify and engage with potential clients through personalized outreach and relationship-building.
• Be the trusted first point of contact for the client within new or existing customers at various organizational levels.
• Develop various sales enablement content, such as presentations, case studies, and account plans, to empower the sales team with the tools needed to close deals.
• Ask challenging questions to understand/identify problem areas.
• Work closely with the sales and marketing teams to ensure alignment on strategy and execution.
• Develop a deep understanding of our product offerings to effectively position them to enterprise clients.
• Report and track performance metrics to assess progress against goals.

Customer Success Manager – APAC

Business Development Representative