Uptempo

Customer Success Manager

• Lead relationships for a portfolio of accounts; responsible for having a deep understanding of each client's business, marketing, and measurement strategy; aligning those with OptiMine’s solutions; and setting the strategic path for account growth and development.
• Provide marketing and analytics consulting services for clients to help drive solution adoption, change management, measurement results understanding, and actionable media optimizations.
• Analyze data and develop model results presentations to help clients understand marketing performance and provide guidance on media mix optimization to further increase marketing performance for the client’s organization.
• Drive Customer Success Outcomes: Maximize growth and renewal rates through delivery of exemplary consultation and support.
• Influence future lifetime value through higher product adoption, customer satisfaction and overall relationship health scores.
• Identify best practices and strategies to drive guidance adoption and usage.
• Inspire Culture of Customer Success Across Company: Align with Product team around driving product roadmap that anticipates and meets client needs. Align with Sales around cross-sell and upsell with a retention focus. Align with Sales and Finance around forecasting client success contributions to the P&L. Align with SVP of Client Success on metrics and objectives.

Senior Client Success Consultant