Upswing

Customer Success Manager

• Lead ongoing partner-facing meetings after implementation, serving as the primary point of contact for all strategic and operational updates.
• Build strong, trusted relationships with institutional stakeholders at all levels.
• Understand each institution’s goals, risks, success metrics, student populations, and success strategies.
• Drive adoption and usage of Upswing’s services and products based on partner objectives.
• Create and maintain partner success plans aligned to enrollment, persistence, and student support goals.
• Provide partners with performance analyses, insights, and actionable recommendations to maximize student impact.
• Manage renewal conversations with support from Senior CSMs or leadership when needed.
• Identify and surface upsell and cross-sell opportunities that align with partner goals.
• Maintain accurate forecasting and account health indicators in CRM (Hubspot) and internal tools.
• Surface priority issues, partner feedback, and feature needs to Product and Support teams.
• Collaborate cross-functionally to resolve partner concerns, ensure smooth operations, and influence product roadmap decisions.
• Monitor account health, usage trends, and risk indicators, recommending interventions where appropriate.
• Travel to industry conferences, provide in-person training, and do on-site visits to increase face-to-face interaction with decision-makers and influencers for key accounts.

Content Writer

• Assist students with asynchronous (and synchronous) writing services.
• Provide writing essay reviews.
• Meet synchronously with students via our virtual classroom.
• Help students become better writers following Upswing's tutoring philosophy.
• Onboard between 2-5 business days after hiring.

Customer Success Manager

Async Writing Tutor – Seasonal