Upstream USA

Community Manager

• Support the regional partnership pipeline by developing and driving the end-to-end recruitment strategy for key Healthcare Organizations (HCOs) and Aggregators.
• Support complex partnership development, including identifying, cultivating, and securing high-impact collaborations.
• Draft and prepare materials that support recruitment, as directed by the Senior Director of Partnerships and Community Engagement.
• Conduct high-level, strategic research on potential partners, market trends, and policy landscapes.
• Assist in scheduling and coordinating calls, webinars, and meetings with prospective and current partners.
• Track the progress through the recruitment pipeline and flag next steps for team members.
• Develop, negotiate, and finalize all partnership documentation, including Memorandums of Understanding (MOUs) and Scopes of Work (SOWs).
• Spearhead initial outreach and qualification of prospective partners.

Partnership and Community Engagement Lead – North, Reproductive Healthcare

Learning and Development

• developing tools, analyses and reports that support initiative-wide monitoring and evaluation efforts
• support efforts to collect, analyze and interpret Upstream program and EHR-derived data
• supporting the coordination and implementation of a virtual patient survey
• supporting coordination of health center partner EHR connections with a third-party data vendor
• becoming a “power user” of Upstream data platforms, coordinating meetings with internal and external stakeholders, and working with Upstream leadership to synthesize results for program improvement and reporting purposes
• work independently on projects and also collaborate within our team to handle a wide variety of dynamic activities.

Monitoring, Evaluation and Learning Specialist – Reproductive Healthcare

Account Manager

• Develop and articulate a compelling national vision for partnerships and expansion, ensuring alignment with organizational goals and long-term sustainability.
• Has a systems lens and a refined understanding of how Upstream’s offerings fit within the landscape of contraceptive care funding and policy in order to craft and drive outreach strategies that are responsive to stakeholder and prospective partner priorities.
• Establish strategic pathways for partnerships in new and existing markets, maximizing organizational value and community impact.
• Establish clarity on the value proposition for various partner types of working with Upstream the demonstrates understanding of funding flows (e.g., Medicaid, ACA, grants) to our partners and data and measures to which they are held accountable.
• Accelerate Upstream's strategic approach to partnering with health systems, (e.g., adjusting our research, analysis and presentation approach, use of grant resources) to convey a compelling value proposition to health system decision makers.
• Explore payor strategies and leverage regulatory changes to accelerate growth strategies partnering with the Policy team as appropriate.
• Assess new market types for program fit and growth potential, using data to drive recommendations.
• Provide regular updates to executive leadership on pipeline health, emerging opportunities, and prioritization and tradeoffs to inform decision-making.
• Design scalable, operationally feasible partnerships that support efficient use of resources and sustainable growth.
• Collaborate cross-functionally with senior leaders, specifically the Regional Executive Directors, to shape and execute market entry, expansion strategies, and growth priorities.
• Develop and monitor KPIs related to partnership recruitment, regional expansion, and overall growth objectives.
• Build and optimize the team structure, as well as operations and enablement functions necessary to deliver on growth priorities and ensure long-term effectiveness.
• Oversee partner recruitment and onboarding, ensuring successful engagement of healthcare institutions, hospital systems, public agencies, and other partners.
• Drive the progression of prospects through the partnership pipeline—from initial outreach to MOUs/contracts—ensuring timely, mission-aligned conversion.
• Act as the internal expert on funnel health, leveraging data such as conversion rates and cycle times to inform strategic recommendations and decisions.
• Set and implement business development strategy, leveraging data-driven market analysis to inform growth priorities.
• Oversee the development of high-impact proposals, presentations, and communications aligned with partner needs.
• Explore and implement innovative partnership models to support sustainable growth and deepen impact.
• Build and maintain relationships with healthcare executives, public health officials, and community stakeholders.
• Serve as a visible ambassador and thought leader, representing Upstream at national conferences, policy forums, webinars, and other high-profile engagements.
• Cultivate and steward senior-level relationships with healthcare leaders, public agencies, and cross-sector partners to unlock new opportunities and increase brand visibility.
• Collaborate with Marketing & Communications leadership to align stakeholder engagement with broader messaging, and brand strategies.
• Collect and share feedback from prospective and current healthcare organizations, as well as team members, to inform marketing and communications engagement approaches.
• Work closely with Creative Services to plan events and activities that support a warm recruitment environment and steward current and launched partners.
• Maintain executive engagement in key partnerships, serving as both a trusted external advisor and an internal champion for partner success.
• Lead and develop a high-performing Partnerships & Community Engagement team, fostering accountability, ownership, and continuous learning.
• Lead sales operations and enablement functions including data utilization, training tools and resources development, and messaging to strengthen partner engagement and consistency across regions.
• Collaborate closely with leaders across many Upstream verticals inclusive of Practice Transformation, MEL, Development/External Affairs, Strategy, Finance, Policy, and Marketing & Communications to ensure seamless integration and unified execution of organizational goals.
• Oversee the PCE budget, ensuring fiscal responsibility and alignment with strategic priorities.
• Ensure strong alignment between partnership development, program implementation and sustainable impact, supporting partner gap analysis and readiness and a clear understanding of partners’ accountabilities throughout active engagement.
• Provide guidance on project scope, planning, and resource allocation to ensure partnerships are positioned for long-term success.
• Contribute to enterprise-wide initiatives, demonstrating agility, strategic thinking, and commitment to shared organizational impact.
• Additional duties as assigned.

Vice President, Partnerships and Community Engagement – Reproductive Healthcare

• Provide administrative support to the Partnerships & Community Engagement team, including maintaining records, updating databases, and preparing related documents.
• Assist in creating and maintaining Partnerships & Community Engagement records in Salesforce.
• Prepare materials such as pitch decks or one-pagers for sales meetings and follow-up email communications.
• Update, organize, and maintain files and folders within Google Suite.
• Order supplies and support off-site logistics for meetings, conferences, and site visits.
• Attend internal and external meetings, taking minutes and tracking follow-up items, as needed.
• Use publicly available data to research healthcare organizations and provide sales team members with the most up-to-date information about those organizations.
• Create relationship and systems maps to support ongoing recruitment/sales efforts.
• Research cultural and geographical context, as needed.
• Liaise across teams to ensure relationship owners are kept abreast of account research and communications.
• Communicate research findings to all interested parties.
• Additional duties as assigned

Partnership & Community Engagement Intern

Communications

• Assist with website content updates via Wordpress CMS
• Assist Marketing operations with administration of HubSpot email marketing system, including monitoring performance of forms, and assisting with projects to improve data cleanliness and operational efficiency.
• Monitor and analyze performance metrics across social media, email campaigns and web traffic, translating raw data into concise actionable summaries for the team (primarily via HubSpot and Google Analytics).
• Extract high-impact quotes from video transcripts to identify “hooks” for target audiences
• Contribute to and organize a centralized MarComms quote database, categorizing assets by theme and audience to streamline future content creation and storytelling
• Develop first drafts of engaging content for LinkedIn ensuring all posts align with Upstream’s brand voice and engagement goals
• Create social media graphics using Canva or Adobe Creative Suite
• Support the organization’s rebrand project by migrating legacy documents into new brand templates
• Support daily news monitoring
• Assist with intranet maintenance and updates
• Support internal newsletter distribution and track engagement metrics (via Google Forms)
• Assist with the collection and analysis of survey metrics from our org-wide retreat (via Google Forms), and prepare presentations to summarize findings for leadership
• Additional duties as assigned

Marketing & Communications Intern

People Operations

• Provide administrative support to the People & Culture team, including maintaining employee records, updating databases, and preparing related documents.
• Assist in creating and maintaining employee folders, ensuring all required paperwork is complete and up to date.
• Organize and file documents in employee folders, including offer letters, contracts, performance evaluations and other relevant documents.
• Support with compliance-related tasks, such as ensuring proper documentation and adherence to policies and procedures with guidance.
• Succession Planning: source and document succession profiles and the specific requirements for mission-critical roles.
• Mentoring Pilot: assist in best practice research and formation of a new mentoring pilot (launches in the Fall of 2026).
• 15Five Mid-Year Performance Evaluations: provide support in the administration of June performance reviews.
• Facilitate a presentation for a larger audience that is the culmination of the intern's experience working on our People team or present on a special topic of interest.
• Assist with the talent acquisition and recruitment process, including posting job openings, reviewing resumes, database updates and maintenance in Greenhouse (our applicant tracking system) and scheduling interviews.
• Assist with survey administration, data analysis, and action planning based on employee feedback; help analyze data to assist in developing an organization wide goals.
• Job description audit.
• Talent Acquisition (Recruiting) Playbook review.
• Assist with core competency integration into hiring guide and job description templates.
• Support the onboarding process for new hires which may include welcome packages, facilitating orientation sessions, and ensuring a smooth transition into the organization.
• Assist with offboarding activities, such as shadowing exit interviews and processing employee departures.
• Additional duties as assigned.

Partnership and Community Engagement Lead – North, Reproductive Healthcare

Monitoring, Evaluation and Learning Specialist – Reproductive Healthcare

Vice President, Partnerships and Community Engagement – Reproductive Healthcare

Partnership & Community Engagement Intern

Marketing & Communications Intern

Human Resources Intern – People & Culture