Upstart

Senior Compliance Manager, Home Lending

Upstart

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

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Salary

💰 $160,100 - $221,700 per year

Job Level

Senior

About the role

  • Support operational compliance activities both pre- and post-origination, including internal training and control enhancements.
  • Lead compliance oversight across home lending operations with a focus on post-origination risk management.
  • Partner with Third Party Risk Management (TPRM) to oversee vendor due diligence, renewals, and ongoing monitoring.
  • Manage escalated operational consumer complaints, ensuring timely resolution and root cause analysis.
  • Collaborate with operations and servicing teams to assess compliance risks, design controls, and implement process improvements.
  • Provide compliance support for investor reporting and inquiries related to home lending operations.
  • Design, implement, and monitor compliance controls across servicing and operational teams ensuring alignment with the CMS framework.
  • Lead issue management and corrective action programs, driving remediation and sustainable change.
  • Oversee the development and execution of the Quality Control Program to ensure alignment with regulatory expectations.

Requirements

  • 8+ years of experience in compliance, regulatory, legal, or risk management roles in the consumer or mortgage lending space.
  • Strong working knowledge of applicable laws and regulations (e.g., ECOA, FCRA, TILA, RESPA, UDAAP, FDCPA, Reg X, GLBA, AML/OFAC, and state-specific requirements).
  • 2+ years of people management or program leadership experience.
  • Demonstrated ability to operationalize compliance programs and partner cross-functionally.
  • Excellent communication, organizational, and project management skills.
Benefits
  • target bonuses
  • equity compensation
  • generous benefits packages including medical, dental, vision, and 401k

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
compliance oversightrisk managementvendor due diligenceroot cause analysisprocess improvementscompliance controlsissue managementcorrective action programsQuality Control Programregulatory expectations
Soft skills
communicationorganizationalproject managementleadershipcollaborationproblem-solvinganalytical thinkingcross-functional partnershiptimely resolutiontraining
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